Frequently Asked Questions

May I bring a guest?

If you would like to bring a guest with you to Montego Bay, additional charges will apply. An additional fee of $192 per night will be collected during registration. This will cover the cost of your guest's stay at Secrets Wild Orchid during program dates as well as their airport transportation upon arrival and departure.

Guests should arrange their own flights; however, ground transportation will be extended to them as long as they are traveling with the President’s Club winner during program dates. Please provide your guest's flight information to confirm their travel plans. Guests are invited to all meal functions and have the option to purchase activities during registration.

How do I book my flight?

Air travel will be booked through our Cars.com travel contact, Kim Gigovski. Once you have completed your registration, Kim will contact you directly to book your flight. Please allow 2 - 3 days for her to process your registration and contact you. Once you have received your flight itinerary, please review it in detail to ensure the spelling of your name matches your government issued passport exactly. If you are planning to extend your trip at your own expense, please refrain from confirming your flight until you have received confirmation from President's Club Headquarters of hotel availability.

What documentation will I need to enter Jamaica?

U.S. citizens traveling to Jamaica and returning to the U.S. are required to present a valid passport. It is highly recommended that your passport be valid for six months beyond your return travel date. Please double check your expiration dates now.

For additional information,contact the Department of State.

When will I receive my confirmation?

After submitting your registration, you will receive an email confirmation with your registration details. If you have any questions regarding registration, please contact President’s Club Headquarters at (972) 661-6402 or info@presidentsclubcars.com.

Approximately one week prior to your departure, you will receive your pre-trip package including an airline itinerary, two luggage tags, confirmed activities and an itinerary booklet that will highlight the events of the trip. Upon arrival at Secrets Wild Orchid, you will receive a welcome packet with additional information.

How early do I need to be at the airport to check-in?

Due to airport security measures, please plan to arrive and check-in for your flight at least three hours prior to departure. Whenever possible, seats will be assigned for you; however, boarding passes cannot be issued until airport check-in. If you wish to change your seat assignment, please check with the gate agent prior to your departure.

Should I reconfirm my flight?

There may have been flight number and/or schedule changes since your airline tickets were issued. It is always advisable to reconfirm with your originating airline approximately 24 hours prior to departure. Real time flight information can be found at www.fly.faa.gov.

How do I check-in?

Many airlines offer any/all of the following options. Please contact your airline to see which is available and works best for you:

Online check-in
Mobile check-in
Kiosk check-in
Curbside check-in
Ticket counter check-in

What is my airline's baggage policy? What are the security restrictions?

Please contact your air carrier for its complete baggage policy. Many airlines now charge for the first and/or second checked piece of luggage per person. Most airlines allow one free carry-on bag per person as well as one small personal item. Additional fees apply when exceeding the free baggage allowance. Your carry-on bag must fit in the overhead compartment or under the seat in front of you. Please be aware that items such as pocket knives, razor blades, utility knives and gel shoe inserts will be impounded by security. Pack any such items in your checked luggage. Do not pack your passport, travel documents, money, jewelry or medication in your checked luggage. Please keep these in your carry-on bag. Medication should be clearly marked in the proper prescription bottle.

Air travelers may carry liquids, gels and aerosols in their carry-on bag when going through security checkpoints; however all liquids, gels and aerosols must be in three-ounce or smaller containers. Larger containers that are half-full or toothpaste tubes rolled up are not allowed in your carry-on luggage. All liquid containers, gels and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. All other liquids must be in checked luggage. For complete information on the TSA’s current “3-1-1” program, visit the TSA site.

Metal in your clothing may set off the walk-through metal detector. Pack coins, keys, jewelry, belt buckles and other metal items in your carry-on bag. Shoes must be removed and screened by TSA, so wear shoes you can easily remove to speed the process. Coats, blazers, suit jackets and bulky sweaters must also be removed and put in the bin for screening. Your laptop must be removed from its case and be passed through the screening separately.

How should I identify my luggage?

Please be sure to attach the tags that are included in your pre-trip box to your luggage. Print your name and address clearly in the space provided. Using these tags will help ensure your luggage is delivered to your room in a timely manner when you arrive at the resort.

What if I need to make a change to my flight?

Please contact Kim Gigovski at kgigovski@cars.com or (312) 601-5848 for any changes to flight arrangements.

Any changes after ticketing will most likely incur additional costs and will be at your own expense.

If you are going to miss your flight, please advise Kim before your scheduled departure time. The airlines can only assist you if changes are completed prior to your flight time.

What if I need to cancel?

Please contact the President’s Club Headquarters at (972) 661-6402 or info@presidentsclubcars.com as soon as you are aware that you will not attend.

What if I want to extend my trip and arrive prior to or depart after the program dates?

If you would like to extend your stay at Secrets Wild Orchid, simply indicate this as you are completing registration. The group rate of $475 single occupancy/$630 double occupancy will be honored three days before and three days after the program dates, pending availability. Confirmation of your extension will be based upon availability and will be confirmed as soon as possible. If you would like to extend your stay at a different property, you will be responsible for transportation to that property.

Please note that extending your stay is not guaranteed at Secrets Wild Orchid. President's Club Headquarters will contact the resort on your behalf after you complete registration. Please refrain from booking a flight until you have received confirmation from President's Club Headquarters. Please allow 2 - 3 business days for follow up.

What should I pack?

Resort attire is casual during the day. A hat and sunscreen are highly recommended; the sun is quite strong. Don’t forget to pack shorts, t-shirts and swimwear. Bathing suit cover-ups and shoes must be worn in reception areas, restaurants and lounges.

We highly recommend packing swimwear or lightweight clothing, hat and sunscreen in your carry-on bag so you may get comfortable right away upon arrival at the resort!

Some restaurants require dress shirts and long pants for men in the evenings.

Resort Upscale attire is recommended for the Welcome Reception, Dine Around and Farewell Dinner.

Attire Glossary:

Resort Casual: Polo shirts, t-shirts, shorts and jeans are appropriate. (Bathing suit cover-ups and shoes are required in resort public areas.)

Resort Upscale: Dress polo shirts or collared shirts, dress shorts or trousers for men and dress shorts, slacks, sundresses or skirts for women.

What does the trip include?

President’s Club winners will receive:

Round-trip air transportation between home city and Sanger International Airport
Round trip ground transportation between Sanger International Airport and Secrets Wild Orchid for you and your guest on official program dates
Three nights’ accommodations at Secrets Wild Orchid
Complimentary breakfast, lunch, dinner, snacks and all alcoholic and non-alcoholic beverages
Complimentary Wi-Fi in your guest room and throughout the resort
Complimentary telephone calls to the U.S. and Canada from your guestroom
Private Welcome Reception and Dinner on Wednesday, February 22
On Property Group Dinner Reservations on Thursday, February 23 (optional)
Private Farewell Reception and Dinner on Friday, February 24
Choice of one activity on Thursday, February 23 and Friday, February 24
Access to resort gym and fitness center
Resort daily activities program
All gratuities for hotel bellmen, housekeepers, drivers, wait staff and activities

What is not included in the trip?

Items not covered by the all-inclusive package at Secrets Wild Orchid including meals and bar charges outside of the resort, tours and activities not included in the program, faxes, purchases and laundry. These items may not be expensed.

The resort will keep a separate record of these expenditures for you. Please be sure you settle your incidental account with the resort upon check out. American Express, MasterCard and Visa are accepted.

If a guest is accompanying you on the trip over program dates, you will be required to remit payment for the cost of their trip. This transaction will be completed during registration. If you and / or your guest are staying outside of the program dates, you will make payment for those nights directly to the resort upon your departure.

What language is spoken in Jamaica?

The official language is English; however, many Jamaicans speak Patois. Patois is a mixture of French, English, Spanish, and African dialects.

What is the currency used in Jamaica?

The official Jamaican currency is the Jamaican dollar. Foreign currency may be exchanged for Jamaican dollars at banks, in airports and at hotels including Secrets Wild Orchid. Most purchases may also be made in U.S. dollars.

What time is it in Jamaica?

Jamaica falls within the Eastern time zone.

What will the weather be like?

In February, expect dry days and nights with moderate to light rainfall and temperatures ranging from average highs in the mid- 80's to lows in the mid- 70's.

What voltage is used in Jamaica?

The voltage and plugs at Secrets Wild Orchid are 110 to 120 volts AC, which is the same as used in the U.S.

Where can I be reached while in Jamaica?

Secrets Wild Orchid
Lot 59A
Freeport, Montego Bay
Phone: +1 (876) 953-6600
Email: info@presidentsclubcars.com
President’s Club Headquarters Phone Number: +1 (972) 661-6402

Onsite Contact: Kelly Carroll
Email: kecarroll@cars.com
Phone: +1 (312) 601-6198
Mobile: +1 (312) 213-5127

Will I have internet access?

Yes, you will have complimentary internet access at Secrets Wild Orchid.

Will my mobile phone work in Jamaica?

Due to high cell phone usage rates in Jamaica, we ask you to limit your call on your Cars.com-issued cellular device during your travels. Email is the preferred means of communication, as emails do not experience the same high rates. The resort has provided complimentary internet access in all guest rooms during the program dates.

You may bring your own personal cell phone and you can ask your carrier to add an international plan to your service that will work in Jamaica.

What am I permitted to bring back to the U.S.?

At the time of publication, U.S. citizens are allowed a duty-free shopping quota of $800 per person. Included in the exemption is a maximum of one liter of alcoholic beverages and one carton of cigarettes.

For a detailed explanation of the customs allowances, U.S. citizens may refer to customs.

Should I tip or provide gratuities to anyone?

Gratuities have been covered for President's Club. You are not required to provide any additional gratuities.

Travel funds?

The safest and easiest method of carrying money on your trip is in the form of a debit/credit card. The following credit cards will be honored by Secrets Wild Orchid for incidental items charged to your room: American Express, MasterCard and Visa.

When traveling internationally, it is a good idea to alert your credit card company of your trip. Many companies have fraud protection programs that automatically freeze the account when it is used in a foreign country.