Customer Frequently Asked Questions
As a customer, are my hotel and flight expenses covered?
If you are a customer traveling more than 50 miles from the event location, Connection will cover your hotel stay for the dates of this event. If you are travelling farther than 100 miles, flight expenses for this event will be covered. Certain restrictions apply, please refer to the Travel & Accommodations tab.
If you are a local customer that is driving to the event, we are happy to cover the cost of your parking at the event venue.
How will my flight arrangements be handled?
A representative from our Travel Agency will reach out to you within 3 business days to make your flight arrangements. The Travel Agency will reach out via e-mail, please be sure to check your spam folder for e-mails from American Express Global Business Travel.
I requested a hotel room, but have not received a confirmation number?
All hotel confirmation numbers and transportation details will be emailed to you by Connection’s Events Team one week prior to the event.
When will I find out about transportation?
If you are a customer that has arranged a flight through our Travel Agency, round trip transportation will be provided to/from the airport if it is not already included in your hotel stay (for event dates only, does not apply to guests who extend their stay). Connection’s Events Team will provide all transportation details one week prior to the event.
What is not covered?
Connection does not reimburse for personal vehicle mileage, car rentals or public transportation costs. Any costs incurred for parking at your home airport or food & beverages while traveling to/from the event are not covered. If you are staying at the event venue you will be asked to present a credit card for incidental charges.