Simplify your application lifecycle management, optimize business performance and integrate innovative technology to Run Simple with SAP Enterprise Support.

Join us at the SAP Enterprise Support Customer Info Day to learn how to best leverage the support services available to you as an SAP Enterprise Support customer and gain the full value of your SAP investment.

Held at 5 different locations across Australia and New Zealand throughout July and August, the SAP Enterprise Support Info Day is a free event for all SAP Enterprise Support Customers, designed to showcase the full range of SAP Enterprise Support Services. 

At the SAP ANZ Enterprise Support Info Day, you’ll:

Drive Digital Transformation with SAP S/4HANA. At the SAP ANZ Enterprise Support Info Day, you’ll:

• Get the insight to SAP S/4HANA and understand the meaning of the phrase “Digital core” and how it can help to transform your business.
• Learn how to prepare and ensure that your business has a smooth journey to SAP S/4HANA with Digital Business Services.
• Hear SAP’s User experience strategy and how the consumerisation of IT has led to User Experience becoming an important focus for business software.
• Get an update on SAP Solution Manager 7.2 capabilities and the new user experience.

Forum Topics in Detail

Session 1

‘SAP User Experience – Strategy, Technology, Support’

The Consumerisation of IT has led to User Experience becoming an important focus for business software. Users are more and more expecting the same experience when using software at work and home. This session, divided into sections about strategy, technology & support, will give you an overview of what existing options you have to improve the user experience in your SAP landscape. The strategy section will cover the general User Experience direction SAP is taking and why it is important for you to develop your own UX strategy as well. When talking about technology, we will look at what offerings you already have access to from SAP. This will include introductions to SAP Fiori^®, Screen Personas as well as how mobile services on the HANA Cloud Platform can add additional value. In the last part we will focus on how Enterprise Support can assist you on your User Experience journey. This will include looking at how the Enterprise Support Value Map “SAP Fiori^® & Digital Platform” can support you at any stage of your projects and also explain the purpose of the Enterprise Support Advisory Council (ESAC) program

Session 2

‘A smooth journey to SAP S/4HANA with SAP Digital Business Services’
Successful new businesses are extremely flexible and quick, allowing them to be fully customer focused. Traditional businesses are challenged and have to react quickly to defend their home turf by re-inventing their business models as well as leveraging new technologies. This is when SAP S/4HANA, the next-generation Business Suite designed to run simple and Live in the digital economy, comes into play. SAP S/4HANA built on SAP HANA, includes massive simplifications and innovations in the technical backend which in turn also provides new business models. The front end is enabled by SAP Fiori^® which allows quick and intuitive adoption of new business models and functions. Therefore, the involvement and collaboration between both IT departments and lines-of-businesses is imperative for a successful implementation project. We will explain relevant implementation strategies and how the pro-active remote offering from SAP Enterprise Support will guide both your technical and business users during your journey to SAP S/4HANA and beyond.

Session 3

‘Unlock SAP Solution Manager 7.2’s Potential as the Most User-Friendly Platform’
The new SAP Solution Manager 7.2 release is the most user-friendly SAP Solution Manager ever! It provides innovation in all functional areas, and enables SAP’s customers to derive maximum value from their existing solutions as well as new SAP solutions during the complete lifecycle. Experience the key benefits of SAP Solution Manager 7.2, a functionally rich release which has been enriched to gain simpler business and IT alignment while delivering a first class user experience. Get to know how SAP Solution Manager 7.2 is the perfect lifecycle platform, providing new Process Management and full support for your existing SAP solutions in addition to your new SAP HANA, SAP S/4HANA, and hybrid solutions. Go inside SAP Solution Manager 7.2, and see exciting new offerings in action, such as the completely new business process management for simpler business and IT alignment. See how the new SAP Solution Manager Launchpad user interface and BPMN graphical modeling in SAP Solution Manager 7.2 provide the ultimate end-user experience. Learn about the improved application operations, business process improvement, and release-management enhancements. Understand how SAP Solution Manager 7.2 is perfect for implementing and running SAP S/4HANA, using the new SAP Activate methodology to start fast, build smart, and run simple while continuously innovating. You will gain insight about how your organization can unlock the potential of SAP Solution Manager 7.2 to ensure system operation stability and improving business processes.