CAPA-ACTE Corporate Travel Innovation Summit Agenda
Where Payments & Loyalty Intersect - Personalisation from Payments and Expense Data

Thursday 4 August 2016
08:00	Registration
09:00	Welcome by Conference Chairman CAPA - Centre for Aviation, Managing Director, Stephen Pearse
09:10	CAPA’s Big Picture Australia Pacific Aviation Outlook CAPA, Executive Chairman, Peter Harbison
09:30	The Jetstar Keynote: Unlocking Jetstar’s full potential Jetstar, Group CEO, Jayne Hrdlicka
09:45	Jetstar's Jayne Hrdlicka - Q&A with CAPA's Peter Harbison
10:20	Coffee, Exhibition & Networking
11.00	Chairman's Welcome & ACTE Introduction Association of Corporate Travel Executives, President, Kurt Knackstedt
Session 1: The Corporate Travel Outlook
11:10	The Australasian Corporate Travel Outlook: Where to for fares and rates? Cutting edge market data and predictions on where air fares and hotel rates are headed for the balance of 2016 and 2017 4th Dimension, General Manager, Virginia Fitzpatrick Concur, Head of Partner Strategy - Travel, Simone Court Deloitte, Travel Consultant, Bryon Merzeo
Session 2: Corporate Travel Payments: The Big Picture
11:40	What is FinTech and how is it reshaping corporate travel and aviation? A definition of FinTech and examples of who the players are and what they’ve brought to the travel industry so far What are the next horizons and solutions we should expect – from who and what pain points do we hope they’ll solve? What about the longer term future, what do we see in the Crystal Ball of payments? Futurist, Mark Pesce
12:20	Q&A with Mark Pesce
12:25	Payments Big Picture Q&A: Understanding the Payments Landscape in the South Pacific - the Perceived Challenges and the Current Reality of what's Possible Today in Payments. Featuring British Airways Interactive Audience Polling A high level view of: Is there a "Travel Payments Guide for Dummies" which will tell our audience of the terminology, acronyms and a brief explanation of available products? What's the difference between card member present (with physical plastic) vs. card member not present transactions? - What you need to know and the role of virtual cards in CMNP transactions What are the latest product options in payments and how does the cost of acceptance (to the merchant - airline, hotel, TMC) vary between pre-funded, debit and credit products? What is the real picture of the success of the general acceptance of virtual cards today, and what is being done to further improve the rate to 100%? What are the future strategies of a Brand Scheme (how does a scheme differ from an issuer?) What are the Issuers innovating in Travel Related offers to Corporate & to TMCs (how do these impact cost of acceptance for the vendor?) What's best practice for card acceptance and who is taking responsibility for driving acceptance? How does this create less friction and better rates of completion at "check-out" Moderator: MW Travel Consultancy, Principal, Martin Warner MasterCard Worldwide, Commercial Payment Solutions, Grant Johnstone Travelport, VP Global Travel Payment Solutions, Alexandra Fitzpatrick
12.58	American Airlines InterACTEive Ice Breaker American Airlines, Country Manager - Australia & New Zealand, Simon Dodd
13:00	Lunch, Exhibition & Networking
Session 3: Seizing the Opportunity
14.00	The AFTA View: Evolution of Payments and the NewGenISS Concept Australia Federation of Travel Agents (AFTA), CEO, Jayson Westbury
14.15	Expert Panel: Overview of the evolution of the Payments Industry in Travel – acceptance, cost & risk. Are the latest opportunities & benefits fully understood? There have been big changes in Payments and Risk since IATA originally mandated Resolution 890 back in 2014. How is risk and cost of acceptance now mitigated for airlines, hotels & other vendors? Should it matter who owns the Line of Credit – the traveller, his/her employer or an intermediary? In this session, we will explore the bigger picture related to acceptance cost and the role it plays in helping airlines to reduce cost of distribution, whilst reducing the cost of risk / fraud, minimising friction and therefore reducing shopping cart abandonment at the payment page. What are the tangible benefits (and to whom) via reduced operating cost & increased sales (therefore revenue) to suppliers and intermediaries? Can both benefit by a better knowledge and understanding of contemporary and emerging Payment Solutions. Here, we aim to help the audience understand the opportunities and benefits for all players in the distribution chain, as well as tackle "what’s in it for the corporate travel buyer"? How are the latest offerings presenting a win-win for customers as well as the vendors in the supply chain - airlines, hotels and intermediary distributors such as TMCs? What is the impact on interchange fees and cost of acceptance via the plethora of new payment options – prepaid debit, credit, different schemes, new players – PayPal, ApplePay, BitCoin etc? Is AirCoin/BitCoin a fad or an opportunity in the travel industry? What is the role of mobile – ApplePay, AndroidPay, SamsungPay – what do we need to do now to ensure the travel industry is an early beneficiary of this mobile evolution in payment? Moderator: MW Travel Consultancy, Principal, Martin Warner Australian Federation of Travel Agents (AFTA), CEO, Jayson Westbury International Air Transport Association (IATA), Area Manager South West Pacific, Ian Lorigan The Lido Group, CEO, Stephen Mackenzie UATP, Regional Manager - Oceania, Craig Bowen
15:00	Expert panel: Payments in Travel – The 360 perspective from issuers to users We put Payment System options under the microscope, including different payment products, terms & fees (Prepaid Debit, Credit, Corporate Travel Accounts and Virtual Cards), and what this means for process efficiency for the TMCs, Corporates & Merchants. We ask: What are the pros/cons of the various options and what are the benefits are to the Traveller, Corporate (Travel Manager & Buyer), TMC, Supplier (Hotel, Airline etc)? Are we seeing improvement in management / reduction of risk and fraud (how does that benefit everyone in reduced cost, and with certain suppliers reduced “friction” - this is equal to lower declines on “check-out”, lower “chargebacks” and lower fraud) Compliance: What are the policy and duty of care ramifications? Are all solutions PCI compliant? Do all solutions need to be PCI compliant? What have we learnt so far from hotel acceptance experiences with Virtual cards? What should we do differently? What should TMCs typically expect to see from reductions in transaction length, cost and therefore improved efficiency? What are the benefits of improved reconciliation of next gen products for Corporates & their TMC’s? Moderator: Novantas, Senior Adviser, Lance Blockley Travelport, VP Global Travel Payment Solutions, Alexandra Fitzpatrick Conferma, Director of Sales, Asia Pacific, Darren Blair FCM Travel Solutions, General Manager, James Kavanagh First Data, Partner, Brian Geary Tramada, CEO, Jo O'Brien
15:45	Coffee, Exhibition & Networking
Session 4: Loyalty, Data & Personalisation
16:15	Where Payments, Expense Management and Loyalty Intersect – Personalisation from Data How can payment data can be used in conjunction with expense management and loyalty programs and the data they already contain to drive a true personalisation approach. What do we need to do to move us beyond today’s “hit and hope” (one-to-many communications) to generate significant effective growth in incremental and premium revenue. The Bottom line: payments data is where it all comes together: How to embrace and implement the opportunity that data and digitisation presents. Who should benefit most from the opportunity of better, granular data in embracing true personalisation? Who needs to do what to make this significant opportunity a reality? Moderator: MW Travel Consultancy, Principal, Martin Warner AirPlus International, Regional Sales Manager, Jesse Manning Adara, Commercial Director, Pacific, Stuart Stacy Penny Inc, CEO, John Battley First Data Europe, Director Enterprise Business Development, Brian Geary
17:00	Keynote Address: Gaining Velocity - How Virgin Australia’s loyalty program is changing the game Velocity Frequent Flyer, Chief Executive Officer, Karl Schuster
17.20	End of Summit