CAPA Airport Innovation Day Summit Agenda

Wednesday 3 August 2016
08:00	Registration
09:00	Welcome by Conference Chairman HWL Ebsworth, Partner, Richard Davis
09:10	Keynote Address: Houston Airport System – Innovation and the delivery of a world leading passenger experience Houston Airport System, Director of Aviation, Mario Diaz
09:35	Special Presentation: The Millennial Travel - implications for airports and retail Millennials differ distinctively from other generations due to their relationship with the online, mobile and technology developments of the last 30 years. Not only does their radically different media consumption impact how they select and book travel, but how they think about, move between and experience airport services is different. George Woods, L.E.K. Partner and expert on airports and airport infrastructure will release new research and key trends, including the rise of the sharing economy and group travel patterns. L.E.K. Consulting, Partner, George Woods
10:05	Panel Discussion: How are smart airports solving problems with technology and innovation? We invite key stakeholders in the airport passenger experience to share their views on where airports are applying hot new technological solutions to create a seamless passenger experience. From curbside to aircraft door, where are the advancements coming? Does De-queue = Revenue? How much will the smart-phone rule the future airport passenger experience? Do winning airports think like airlines? And who ‘owns’ the customer? Moderator: Airbiz, Managing Director, Greg Fordham Panel Members: Brisbane Airport Corporation, GM of Strategic Planning and Development, Roel Hellemons New Zealand Customs Service, Group Manager Border Operations, Anne Marie Taggart Sydney Airport, General Manager Corporate Affairs, Sally Fielke The Greenstone Group, VP - Strategy & Innovation, Darren Heiberg
11:00	Coffee, Exhibition & Networking, hosted by:
11:30	Keynote Address: International Aviation Overview Department of Infrastructure and Regional Development, General Manager, Aviation Industry Policy, Stephen Borthwick
11:45	Aviation Policy Panel Discussion: Airport capacity and productivity debate: Have we got the settings right? Balancing the airline industry and airport/tourism industry interests. Gateway Airports: Unpacking the Productivity Commission’s Barriers to Growth in Service Exports Report Liberalisation: The changing tide in global air access liberalisation. Is Australia out of step? Airport Capacity: Will moves to increase capacity at major airports push the envelope on environmental factors? Has productivity become sleeper whilst low fuel prices persist? Has the low fuel price given many carriers a second life and what will be the impact when prices rise again? Moderator: KPMG, Partner Advisory, Paul Howes Panel Members: Department of Infrastructure and Regional Development, General Manager, Aviation Industry Policy, Stephen Borthwick G20 Global Infrastructure Hub, Senior Director, Mar Beltran Sydney Airport, Executive Director Aviation Services, Shelley Roberts Winnipeg Airports Authority, President & CEO, Barry Rempel
13:00	Lunch, Exhibiting & Networking
14:00	Keynote Address: Evolving airport stakeholder relationships – from bi-lateral to multi-Lateral & symbiotic Is there a need for airports to rebalance their view of the ultimate customer - the airline or the end traveller – and ultimately to what extent should other stakeholders be allowed to drive this change? Brisbane Airport Corporation, CEO & MD, Julieanne Alroe
14:25	Panel Discussion: Enhancing the airport visitor experience How can Australia’s airports be better connected to inter-modal transport links? Improving the visitor experience at Australia’s borders: can passenger facilitation processes be further streamlined How can technology be utilised to resource future growth in international visitation? How important is the border experience to ‘brand Australia’? Can International-domestic connectivity at Australia’s airports be improved? Western Sydney Airport: A case study on the future of Airport Transport Infrastructure? Moderator: three consulting, Partner, Hans Mitterlechner Panel Members: L.E.K. Consulting, Partner, Mark Streeting Tourism and Transport Forum (TTF), CEO, Margy Osmond Taylor Street Advisory, Executive Chairman, Christopher Brown
15:15	Coffee, Exhibiting & Networking
15:45	Panel Discussion: The secondary international gateways in Australia and New Zealand flex their muscles Emerging gateways in Australia and New Zealand are announcing long-awaited international services. Who is next – and are the services sustainable? What’s fuelling the growth?: New aircraft types, high charges/capacity constraints at the major airports, or something else? Moderator: HWL Ebsworth, Partner, Richard Davis Panel Members: Newcastle Airport, CEO, Peter Cock Queensland Airports, CEO, Chris Mills Sunshine Coast Airport, General Manager, Peter Pallot Brisbane West Wellcamp Airport, General Manager, Phil Gregory
16:30	Wrap: Is the current market environment ‘as good as it gets’? International capacity has grown strongly, but the Aussie and NZ dollars have come down substantially, affecting directional flows and yields. But at the same time, fuel prices are very low. It’s a strange environment - where to next? Moderator: L.E.K. Consulting, Partner, George Woods Panel Members: Auckland Airport, General Manager Aeronautical Commercial, Norris Carter Deutsche Bank, Director, Cameron McDonald Hastings, Head of Global Asset Management, Steve Rankine OAG, ‎Business Development Director APAC, Mark Clarkson
17:15	Networking Reception
18:30	Registration for Australia Pacific Aviation Summit