JUDGING CRITERIA |
Please provide a summary of your product offerings. The judges will be looking for examples of product development, innovation, flexibility, reliability, scalability, integration, delivery, the user interface and user experience.
Please describe your customer focus demonstrating your approach to customer service, understanding of customer needs, reaction to market challenges, back office, reporting and compliance requirements.
Please provide information on the commercial success of the product (we understand that these figures are sensitive and all will be held in the strictest confidence. The more you can provide, the easier it is for the judges to credit).
Please provide any additional detail in support of your application.
Please note that the judging period is from 1 March 2015 – 1 March 2016.
Affiliate software
Key criteria:
- Commercial success
- Understanding of customer needs
- Back office/reporting
- Customer service
Bingo supplier
Key criteria:
- Commercial success
- Understanding of customer needs
- Product development
- Product flexibility
Innovation in mobile
Key criteria:
- Product development and deliverability
- Product performance and innovation
- Understanding customer needs
- Reliability of service
Innovation in RNG casino software
Key criteria:
- Product development and deliverability
- Product differentiation
- User experience
- Innovation
- Understanding customer needs
Innovation in slot provision
Key criteria:
- Product development and deliverability
- Product differentiation
- User experience
- Innovation
- Understanding customer needs
Innovation in sports betting software
Key criteria:
- Product development and deliverability
- Product differentiation
- User experience
- Innovation
- Understanding customer needs
In-play betting software
Key criteria:
- Growth in last 12 months
- Product development
- User interface and experience
- Understanding of customer needs
- Innovation
Live casino supplier
Key criteria:
- Product development
- User interface and experience
- Innovation
- Understanding of customer needs
- Jurisdictional compliance
Live streaming supplier NEW
Key criteria:
- Breadth of live streaming coverage
- Product integration and delivery
- Product quality, reliability and flexibility
- Innovation
Mobile gaming software
Key criteria:
- Product development
- Product flexibility
- User interface and experience
- Innovation
Mobile supplier
Key criteria:
- Product development
- Product flexibility
- User interface and experience
- Innovation
Multi-channel supplier
Key criteria:
- Product development and deliverability
- Product differentiation
- User experience
- Innovation
- Understanding customer needs
Online
lottery supplier
Key criteria:
- Product integration and delivery
- Product quality, reliability and flexibility
- Commercial success
- Innovation
Platform of the year
Key criteria:
- Scalability and integration
- Jurisdictional compliance
- Commercial success
- Stability and flexibility
- Understanding of customer needs
Poker network
Key criteria:
- Product integration and delivery
- Jurisdictional compliance
- Stability and flexibility
- Understanding of customer needs
- Reaction to market challenges
Poker software
Key criteria:
- Product integration and delivery
- Innovation
- Understanding of customer needs
- Reaction to market challenges
RNG casino supplier
Key criteria:
- Product development
- User interface and experience
- Innovation
- Understanding of customer needs
Skill games supplier
Key criteria:
- Commercial success
- Product development
- Product integration and delivery
- Product flexibility
Slot provider
Key criteria:
- Commercial success
- Understanding of customer needs
- Product development
- Innovation
Social and freeplay gaming supplier
Key criteria:
- Product development
- Product flexibility
- Innovation
- Product integration and delivery
PLEASE NOTE: THIS CATEGORY IS FOR COMPANIES SUPPLYING SOCIAL GAME CONTENT TO RMG OPERATORS AND/OR MEDIA BRANDS.
Software rising star
Key criteria:
- Commercial success
- Reaction to market challenges
- Product development
- Innovation
- Understanding of customer needs
PLEASE NOTE: THIS CATEGORY IS ONLY OPEN TO COMPANIES THAT HAVE BEEN ESTABLISHED FOR THREE YEARS OR LESS AND HAVE NOT PREVIOUSLY WON THIS CATEGORY.
Sports betting supplier
Key criteria:
- Back office/reporting
- User interface and experience
- Product development
- Commercial success
- Understanding of customer needs
Sports data provider
Key criteria:
- Business growth
- Reaction to market changes and challenges
- Reliability of service
- Customer service
- Breadth and depth of product
Virtual sports supplier
Key criteria:
- Product development and deliverability
- Product differentiation
- User experience
- Innovation
- Understanding customer needs
White label partner
Key criteria:
- Product flexibility
- Reaction to market challenges
- Product integration and delivery
- Product reliability and scalability
- Commercial success
SERVICES CATEGORIES
Please provide a summary of your business growth over the judging period, including commercial success, diversity and increase in customer base.
Please provide a summary of your service offerings. The judges will be looking for examples of product development, flexibility, reliability, reaction to market challenges and innovation.
Please describe your customer focus, demonstrating your approach to customer service, understanding of customer needs and delivery to brief.
Please provide any additional detail in support of your application.
Please note that the judging period is from 1 March 2015 – 1 March 2016.
Acquisition and retention partner
Key criteria:
- Business growth
- Delivery of brief
- Flexibility
- Understanding of customer needs
- Reaction to market challenges
- Reliability of service
Best customer service
Key criteria:
- Understanding customer needs
- Reliability of service
- Flexibility
- Delivery of brief
- Commercial success
Corporate services provider
Key criteria:
- Business growth
- Delivery of brief
- Reliability of service
- Reaction to market challenges
Data analytics partner NEW
Key criteria:
- Delivery of strong business results for partner
- Innovation in technology and services
- Alignment to needs of customer
- Speed and quality of overall service
Datacentre of the year
Key criteria:
- Product/service development
- Flexibility
- Reliability of service
- Innovation
Fraud and compliance solution
Key criteria:
- Product/service development
- Reaction to market challenges
- Reliability of service
- Customer service
Innovation in payments solutions
Key criteria:
- Reliability of service
- Product/service development
- Understanding customer needs
- Reaction to market challenges
IT supplier
Key criteria:
- Product/service development
- Flexibility
- Understanding of customer needs
- Reliability of service
Marketing and PR provider
Key criteria:
- Innovation and creativity
- Delivery of brief
- Understanding customer needs
- Reaction to market challenges
Mobile services provider
Key criteria:
- Business growth
- Delivery of brief
- Reliability of service
- Reaction to market challenges
Payments company
Key criteria:
- Product/service development
- Reaction to market challenges
- Innovation
- Reliability of service
- Understanding customer needs
- Business growth
Recruiter of the year
Key criteria:
- Customer service
- Flexibility
- Reaction to market challenges
- Understanding customer needs
Services rising star
Key criteria:
- Innovation
- Business growth
- Understanding customer needs
- Reaction to market challenges