JUDGING CRITERIA

SOFTWARE AND NETWORK CATEGORIES

Please provide a summary of your product offerings.  The judges will be looking for examples of product development, innovation, flexibility, reliability, scalability, integration, delivery, the user interface and user experience.

Please describe your customer focus demonstrating your approach to customer service, understanding of customer needs, reaction to market challenges, back office, reporting and compliance requirements.

Please provide information on the commercial success of the product (we understand that these figures are sensitive and all will be held in the strictest confidence.  The more you can provide, the easier it is for the judges to credit).

Please provide any additional detail in support of your application.

Please note that the judging period is from 1 March 2015 – 1 March 2016.

Affiliate software

Key criteria:

  • Commercial success
  • Understanding of customer needs
  • Back office/reporting
  • Customer service

Bingo supplier

Key criteria:

  • Commercial success
  • Understanding of customer needs
  • Product development
  • Product flexibility

Innovation in mobile

Key criteria:

  • Product development and deliverability
  • Product performance and innovation
  • Understanding customer needs
  • Reliability of service

Innovation in RNG casino software

Key criteria:

  • Product development and deliverability
  • Product differentiation
  • User experience
  • Innovation
  • Understanding customer needs

Innovation in slot provision

Key criteria:

  • Product development and deliverability
  • Product differentiation
  • User experience
  • Innovation
  • Understanding customer needs

Innovation in sports betting software

Key criteria:

  • Product development and deliverability
  • Product differentiation
  • User experience
  • Innovation
  • Understanding customer needs

In-play betting software

Key criteria:

  • Growth in last 12 months
  • Product development
  • User interface and experience
  • Understanding of customer needs
  • Innovation

Live casino supplier

Key criteria:

  • Product development
  • User interface and experience
  • Innovation
  • Understanding of customer needs
  • Jurisdictional compliance

Live streaming supplier NEW

Key criteria:

  • Breadth of live streaming coverage  
  • Product integration and delivery
  • Product quality, reliability and flexibility
  • Innovation  

Mobile gaming software

Key criteria:

  • Product development
  • Product flexibility
  • User interface and experience
  • Innovation

Mobile supplier

Key criteria:

  • Product development
  • Product flexibility
  • User interface and experience
  • Innovation

Multi-channel supplier

Key criteria:

  • Product development and deliverability
  • Product differentiation
  • User experience
  • Innovation
  • Understanding customer needs

Online lottery supplier

Key criteria:

  • Product integration and delivery
  • Product quality, reliability and flexibility
  • Commercial success    
  • Innovation  

Platform of the year

Key criteria:

  • Scalability and integration
  • Jurisdictional compliance
  • Commercial success
  • Stability and flexibility
  • Understanding of customer needs

Poker network

 Key criteria:

  • Product integration and delivery
  • Jurisdictional compliance
  • Stability and flexibility
  • Understanding of customer needs
  • Reaction to market challenges

Poker software

Key criteria:

  • Product integration and delivery
  • Innovation
  • Understanding of customer needs
  • Reaction to market challenges

RNG casino supplier

Key criteria:

  • Product development
  • User interface and experience
  • Innovation
  • Understanding of customer needs

Skill games supplier

Key criteria:

  • Commercial success
  • Product development
  • Product integration and delivery
  • Product flexibility

Slot provider

Key criteria:

  • Commercial success
  • Understanding of customer needs
  • Product development
  • Innovation

Social and freeplay gaming supplier

 Key criteria:

  • Product development
  • Product flexibility
  • Innovation
  • Product integration and delivery

PLEASE NOTE: THIS CATEGORY IS FOR COMPANIES SUPPLYING SOCIAL GAME CONTENT TO RMG OPERATORS AND/OR MEDIA BRANDS.

Software rising star

 Key criteria:

  • Commercial success
  • Reaction to market challenges
  • Product development
  • Innovation
  • Understanding of customer needs

PLEASE NOTE: THIS CATEGORY IS ONLY OPEN TO COMPANIES THAT HAVE BEEN ESTABLISHED FOR THREE YEARS OR LESS AND HAVE NOT PREVIOUSLY WON THIS CATEGORY.


Sports betting supplier

Key criteria:

  • Back office/reporting
  • User interface and experience
  • Product development
  • Commercial success
  • Understanding of customer needs

Sports data provider

 Key criteria:

  • Business growth
  • Reaction to market changes and challenges
  • Reliability of service
  • Customer service
  • Breadth and depth of product

Virtual sports supplier

 Key criteria:

  • Product development and deliverability
  • Product differentiation
  • User experience
  • Innovation
  • Understanding customer needs

White label partner

 Key criteria:

  • Product flexibility
  • Reaction to market challenges
  • Product integration and delivery
  • Product reliability and scalability
  • Commercial success


SERVICES CATEGORIES

Please provide a summary of your business growth over the judging period, including commercial success, diversity and increase in customer base.

Please provide a summary of your service offerings. The judges will be looking for examples of product development, flexibility, reliability, reaction to market challenges and innovation.

Please describe your customer focus, demonstrating your approach to customer service, understanding of customer needs and delivery to brief.

Please provide any additional detail in support of your application.

Please note that the judging period is from 1 March 2015 – 1 March 2016.

 

Acquisition and retention partner

 Key criteria:

  • Business growth
  • Delivery of brief
  • Flexibility
  • Understanding of customer needs
  • Reaction to market challenges
  • Reliability of service

Best customer service

 Key criteria:

  • Understanding customer needs
  • Reliability of service
  • Flexibility
  • Delivery of brief
  • Commercial success

Corporate services provider

 Key criteria:

  • Business growth
  • Delivery of brief
  • Reliability of service
  • Reaction to market challenges

Data analytics partner NEW

Key criteria:

  • Delivery of strong business results for partner
  • Innovation in technology and services
  • Alignment to needs of customer
  • Speed and quality of overall service

Datacentre of the year

 Key criteria:

  • Product/service development
  • Flexibility
  • Reliability of service
  • Innovation

Fraud and compliance solution

 Key criteria:

  • Product/service development
  • Reaction to market challenges
  • Reliability of service
  • Customer service

Innovation in payments solutions

 Key criteria:

  • Reliability of service
  • Product/service development
  • Understanding customer needs
  • Reaction to market challenges

IT supplier

Key criteria:

  • Product/service development
  • Flexibility
  • Understanding of customer needs
  • Reliability of service

Marketing and PR provider

 Key criteria:

  • Innovation and creativity
  • Delivery of brief
  • Understanding customer needs
  • Reaction to market challenges

Mobile services provider

Key criteria:

  • Business growth
  • Delivery of brief
  • Reliability of service
  • Reaction to market challenges

Payments company

 Key criteria:

  • Product/service development
  • Reaction to market challenges
  • Innovation
  • Reliability of service
  • Understanding customer needs
  • Business growth

Recruiter of the year

Key criteria:

  • Customer service
  • Flexibility
  • Reaction to market challenges
  • Understanding customer needs

Services rising star

Key criteria:

  • Innovation
  • Business growth
  • Understanding customer needs
  • Reaction to market challenges

PLEASE NOTE: THIS CATEGORY IS ONLY OPEN TO COMPANIES THAT HAVE BEEN ESTABLISHED FOR THREE YEARS OR LESS AND HAVE NOT PREVIOUSLY WON THIS CATEGORY.

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