Frequently Asked Questions
The estimated guest fees, $1,450.00 - $1,550.00, includes round trip airfare from your home city to Cancun. This estimated cost varies depending on room type and airfare prices. Airfare prices are subject to change until ticketed.You will be charged $890.00 during registration for your guest, that does not include airfare. Airfare will be charged directly by the air provider at the time of booking your guest's travel arrangements.
What documentation will we need to enter Mexico?
US Citizens traveling to Mexico and returning to the US are required to present a valid passport.
It is highly recommended that your passport be valid for six months beyond your return travel date. Please double check your expiration dates now!
If you and/or your guest are not a US citizen, please contact the Circle of Excellence Hospitality Desk at (972) 661-6411 or at info@wscircleofexcellence.com. Additional information is available here.
Should I be concerned about Zika Virus?
Before finalizing travel plans, we want to make sure you consider all relevant factors, including the existing warnings regarding the Zika virus. We understand that Mexico is included on the list of breeding areas for this mosquito-borne virus. We have included the links below that will provide you more information on the virus and the destinations being impacted by the virus.
Your safety is of the utmost importance to us, therefore, we will continue to monitor the CDC travel alerts and keep you informed should more developments occur in Mexico. In the interim, if you have any questions at all, please don't hesitate to contact the Circle of Excellence Hospitality Staff at info@wscircleofexcellence.com or by phone (972) 661-6411 Monday - Friday 9:00am - 5:00pm CST.
http://wwwnc.cdc.gov/travel/notices/alert/zika-virus-mexico
When will we receive our information?
After submitting your registration, you will receive an email confirmation with all registration details. Within three business days of submitting your registration, you will receive a proposed airline itinerary via email. It is very important that you respond to this email within 24 hours of receipt and acknowledge that you have received the airline schedule. Upon your acknowledgment, the airline tickets will be issued.
If you have any questions regarding your airline reservations, please contact the air provider at (800) 346-1315 during regular business hours (9:00am to 5:00pm Monday through Friday CST).
Approximately two weeks prior to travel, you will receive documents including an airline itinerary, luggage tags and a booklet containing a trip itinerary and other pertinent travel information. Upon arrival at Secrets Playa Mujeres, you will receive a welcome packet with additional information.
How early do we need to be at the airport to check in?
Due to airport security measures, please plan to arrive and check in for your flight at least three hours prior to departure. Whenever possible, seats will be assigned for you; however, boarding passes cannot be issued until check-in at the airport. If your seat assignments are not to your liking, please check with the airline gate agent prior to your departure.
Should we reconfirm our flight?
There may have been flight number and/or schedule changes since your airline tickets were issued. For this reason, it is always advisable to reconfirm with your originating airline approximately 24 hours prior to departure. Real time flight information can be found here.
How do we check in?
Many airlines offer any/all of the following options, but contact your airline to see which is available and works best for you:
What is my airline's baggage policy? What are the security restrictions?
Please contact your air carrier for its complete baggage policy. Many airlines now charge for the first and/or second checked piece of luggage per person. Most airlines allow one free carry-on bag per person as well as one small personal item. Additional fees apply when exceeding the free baggage allowance. Your carry-on bag must fit in the overhead compartment or under the seat in front of you. Please be aware that items such as pocketknives, razor blades, utility knives and gel shoe inserts will be impounded by security. Pack any such items in your checked luggage.
Do not pack your travel documents, money, jewelry or medication in your checked luggage. Please keep these in your carry-on bag. Medication should be clearly marked in the proper prescription bottle.
Air travelers may carry liquids, gels and aerosols in their carry-on bag when going through security checkpoints. All liquids, gels and aerosols must be in three-ounce or smaller containers. Larger containers that are half-full or toothpaste tubes rolled up are not allowed in your carry-on luggage. All liquid containers, gels and aerosols must then be placed in a single, quart-size, zip-top, clear plastic bag. Gallon size bags or bags that are not zip-top such as fold-over sandwich bags are not allowed. All other liquids must be in checked luggage.
Dress the part! Metal in your clothing may set off the walk-through metal detector. Pack coins, keys, jewelry, belt buckles and other metal items in your carry-on bag. Shoes must be removed and screened by TSA, so wear shoes you can easily remove to speed the process. Coats, blazers, suit jackets and bulky sweaters must also be removed and put in the bin for screening. Your laptop must be removed from its case and be passed through the screening separately.
For complete information on the TSA’s current “3-1-1” program, visit the TSA site.
How should we identify our luggage?
Please attach the luggage tags you will receive with your final travel documents to your luggage when traveling on this program. Print your name and address clearly in the space provided or insert your business card and affix all tags securely to your checked luggage. Use of these tags will ensure your luggage is delivered to your room on a timely basis when you arrive at the resort.
What if we need to make a change to our flights?
Please contact the Circle of Excellence Hospitality Desk at (800) 346-1315 during regular business hours (9:00am to 5:00pm CST).
Please be advised that any changes after ticketing will most likely incur additional costs.
If you are going to miss your flight, please advise the Circle of Excellence Hospitality Desk before your scheduled departure time. The airlines can only assist you if changes are completed prior to your flight time.
What if we are not going to go on the trip or need to cancel?
Again, please advise the Circle of Excellence Hospitality Desk as soon as possible so they may cancel your arrangements.
What if we want to extend our trip and arrive prior to or depart after the program dates?
If you would like to extend your stay at Secrets Playa Mujeres, simply complete the information on the Registration Form and the Circle of Excellence Hospitality Desk will contact you. Confirmation of your extension will be based upon availability. Please make these arrangements as early as possible, due to limited availability.
What is the dress code?
Casual summer wear can be worn during the day. Dress accordingly with lightweight cottons to keep you cool and comfortable. Evenings can be cool so you might want to pack a lightweight jacket, sweater or wrap.
Resort Upscale should be worn to the Welcome Reception and the Awards Dinner. When going out on Wednesday night, men should wear long pants, collared shirt with sleeves and closed shoes. Women should wear dresses or long pants. Flip flops, shorts and T-shirts are not allowed in the resort fine dining restaurants at dinner.
Don't forget to pack a hat/visor, lip balm, sunglasses, sunscreen, bug spray with DEET and lotion, along with comfortable walking shoes.
When will we receive our information?
After submitting your registration, you will receive an email confirmation with all registration details. Within three business days of submitting your registration, you will receive a proposed airline itinerary via email. It is very important that you respond to this email within 24 hours of receipt and acknowledge that you have received the airline schedule. Upon your acknowledgment, the airline tickets will be issued.
If you have any questions regarding your airline reservations, please contact the air provider at (800) 346-1315 during regular business hours (9:00am to 5:00pm Monday through Friday CST).
Approximately two weeks prior to travel, you will receive documents including an airline itinerary, luggage tags and a booklet containing a trip itinerary and other pertinent travel information. Upon arrival at Secrets Playa Mujeres, you will receive a welcome packet with additional information.
How early do we need to be at the airport to check in?
Due to airport security measures, please plan to arrive and check in for your flight at least three hours prior to departure. Whenever possible, seats will be assigned for you; however, boarding passes cannot be issued until check-in at the airport. If your seat assignments are not to your liking, please check with the airline gate agent prior to your departure.
Should we reconfirm our flight?
There may have been flight number and/or schedule changes since your airline tickets were issued. For this reason, it is always advisable to reconfirm with your originating airline approximately 24 hours prior to departure. Real time flight information can be found here.
How do we check in?
Many airlines offer any/all of the following options, but contact your airline to see which is available and works best for you:
- Online check-in
- Mobile check-in
- Kiosk check-in
- Curbside check-in
- Ticket counter check-in
What is my airline's baggage policy? What are the security restrictions?
Please contact your air carrier for its complete baggage policy. Many airlines now charge for the first and/or second checked piece of luggage per person. Most airlines allow one free carry-on bag per person as well as one small personal item. Additional fees apply when exceeding the free baggage allowance. Your carry-on bag must fit in the overhead compartment or under the seat in front of you. Please be aware that items such as pocketknives, razor blades, utility knives and gel shoe inserts will be impounded by security. Pack any such items in your checked luggage.
Do not pack your travel documents, money, jewelry or medication in your checked luggage. Please keep these in your carry-on bag. Medication should be clearly marked in the proper prescription bottle.
Air travelers may carry liquids, gels and aerosols in their carry-on bag when going through security checkpoints. All liquids, gels and aerosols must be in three-ounce or smaller containers. Larger containers that are half-full or toothpaste tubes rolled up are not allowed in your carry-on luggage. All liquid containers, gels and aerosols must then be placed in a single, quart-size, zip-top, clear plastic bag. Gallon size bags or bags that are not zip-top such as fold-over sandwich bags are not allowed. All other liquids must be in checked luggage.
Dress the part! Metal in your clothing may set off the walk-through metal detector. Pack coins, keys, jewelry, belt buckles and other metal items in your carry-on bag. Shoes must be removed and screened by TSA, so wear shoes you can easily remove to speed the process. Coats, blazers, suit jackets and bulky sweaters must also be removed and put in the bin for screening. Your laptop must be removed from its case and be passed through the screening separately.
For complete information on the TSA’s current “3-1-1” program, visit the TSA site.
How should we identify our luggage?
Please attach the luggage tags you will receive with your final travel documents to your luggage when traveling on this program. Print your name and address clearly in the space provided or insert your business card and affix all tags securely to your checked luggage. Use of these tags will ensure your luggage is delivered to your room on a timely basis when you arrive at the resort.
What if we need to make a change to our flights?
Please contact the Circle of Excellence Hospitality Desk at (800) 346-1315 during regular business hours (9:00am to 5:00pm CST).
Please be advised that any changes after ticketing will most likely incur additional costs.
If you are going to miss your flight, please advise the Circle of Excellence Hospitality Desk before your scheduled departure time. The airlines can only assist you if changes are completed prior to your flight time.
What if we are not going to go on the trip or need to cancel?
Again, please advise the Circle of Excellence Hospitality Desk as soon as possible so they may cancel your arrangements.
What if we want to extend our trip and arrive prior to or depart after the program dates?
If you would like to extend your stay at Secrets Playa Mujeres, simply complete the information on the Registration Form and the Circle of Excellence Hospitality Desk will contact you. Confirmation of your extension will be based upon availability. Please make these arrangements as early as possible, due to limited availability.
What is the dress code?
Casual summer wear can be worn during the day. Dress accordingly with lightweight cottons to keep you cool and comfortable. Evenings can be cool so you might want to pack a lightweight jacket, sweater or wrap.
Resort Upscale should be worn to the Welcome Reception and the Awards Dinner. When going out on Wednesday night, men should wear long pants, collared shirt with sleeves and closed shoes. Women should wear dresses or long pants. Flip flops, shorts and T-shirts are not allowed in the resort fine dining restaurants at dinner.
Don't forget to pack a hat/visor, lip balm, sunglasses, sunscreen, bug spray with DEET and lotion, along with comfortable walking shoes.
