| Sunday, 20 November |
14:00-16:00
Designed for: Business travel professionals new to the industry, and procurement managers new to the category.
Are you new to the business travel industry and are you a little overwhelmed with the industry acronyms, various stakeholders and new supplier entrants in the expanding travel supply chain? Then this session is for you.
In this 2-hour workshop we will dive into the New Age of Corporate Travel Management. How did we get here and what factors are impacting it such as the economy, technology, the new mobile travelers and the role of procurement in managed travel that has become the new norm. We will explore Travel 1.0 to 2.0 to Open Booking and what necessary skills are needed for today and for the future to be successful in your roles. We will share with participants what the road ahead looks like for this industry.
Be prepared to be engaged and to participate in this interactive and fun session. Participants will be encouraged to share their own challenges and a panel of industry experts will attempt to provide advice to some of common challenges.
In this 2-hour workshop we will dive into the New Age of Corporate Travel Management. How did we get here and what factors are impacting it such as the economy, technology, the new mobile travelers and the role of procurement in managed travel that has become the new norm. We will explore Travel 1.0 to 2.0 to Open Booking and what necessary skills are needed for today and for the future to be successful in your roles. We will share with participants what the road ahead looks like for this industry.
Be prepared to be engaged and to participate in this interactive and fun session. Participants will be encouraged to share their own challenges and a panel of industry experts will attempt to provide advice to some of common challenges.
This session is a conference add-on and space is being limited to foster learning. The fee to participate in this workshop is $89 for conference delegates who are members and $119 for non-members. To attend select the "workshop" option when registering for the conference.
Annemarie Reininger, Managing Director, A.R. Consulting
Onita Dey, Director, Sales, BCD Travel
Lee Courtney, Director, Travel and Supply Services, CP Rail
Dawn-Michelle Makagon, Global Account Executive, Global Sales Organization, Marriott Intl.
16:00-17:00
This session is open to all attendees, and is especially valuable for new attendees. Meet the Advisory Board, the ACTE team and other attendees in a friendly environment. You'll hear tips on how to get the most from your conference investment and maximize ROI of your attendance. It's a great way to start the ACTE conference.
Compliments of:
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| Monday, 21 November General Session - 9:00-10:15 |
What if you could predict the future? It may not be as impossible as it seems. Rohit Bhargava, Georgetown profession and featured regularly as a marketing expert by media such as The New York Times, Harvard Business Review, and NPR, will share "non-obvious" habits to think differently, curate ideas and see what others miss. Based on his #1 best selling annual trend series read by more than half a million people online, you'll learn about specific trends from his 6+ years of research and how they relate to our industry, along with highly actionable ideas for how to use them. Predicting the future is a learnable skill - and this keynote will reveal exactly how to do it.
Rohit Bhargava, Founder, Influential Marketing Group LLC
Compliments of:
| Monday, 21 November Education Breakout Sessions - 11:00-12:00 |
Virtual cards are here to stay and implementing them in your business is no small feat. A lot of information exists on the trends and benefits of Virtual Cards, but not much on how to adopt and implement; one without the other is like bringing a knife to a gunfight, you are armed, but inadequately. This session will provide you the know-how and considerations, from start to finish, in adding a Virtual Card solution to your business.
Dan Smith, Vice President, Commercial Business Development, Mastercard
Phillip Tau, Product Marketing Manager, Cornerstone Information Systems
Kim Teichroeb , Director, Production and Distribution, Hillberg & Berk
Luis Yofe, General Manager-North America, Conferma
In a world where most travellers travel with 2-3 mobile devices, what can you do to support travellers who are relying on their devices while travelling? How can you leverage the inevitable use of mobile to improve traveller experiences, increase compliance and create value? What is your mobile travel policy strategy and does your policy align to program deliverables and your desired results? This practical session will help you begin to understand the on the road needs of travellers and walk away with actionable items to start deploying your mobile strategy.
Dominique Betancourt, Data Insights Manager, CWT Solutions Group
Compliments of:
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How important is fostering business relationships to you? What are your strengths in connecting with clients and colleagues? Do you understand how to adapt your communication style to handle objections and strengthen connections?
This fun, fast paced, hands-on learning session will help you to walk away with a model and key actions that will help you:
This fun, fast paced, hands-on learning session will help you to walk away with a model and key actions that will help you:
- Understand your own style.
- Understand the style of your clients and colleagues.
- Use that knowledge to add influence and enhance business partnerships.
Anne Bishop, Senior Consultant, Client Solutions, Insights Learning and Development
Leslie Cole, Senior Director, Consulting Solutions, Insights Learning and Development
Join keynote speaker Rohit Bhargava as he offers a unique in-depth workshop on how to see new ideas and bring them out for your team. Based on the day long innovation workshops he has delivered for some of the largest brands in the world, this one hour session will give you the tools and techniques to learn the art of trend prediction - as well as offer some hands on learning opportunities to test these methods for yourself. In particular, participants will learn:
- How to maximise the value of your notetaking and save your best ideas without losing them.
- The unique process of skimming, reading, diving and curating that allows you to understand more while reading less
- What makes a real trend, what makes a short lived fad and how to tell the difference.
- The art of naming trends, branding ideas and why your best thinking needs inspired naming.
Rohit Bhargava, Founder, Influential Marketing Group LLC
| Monday, 21 November Education Breakout Sessions - 14:45-15:45 |
Negotiator's guide to breaking the mould of slug-it-out buying and selling. How to read minds, understand perspectives and generate mutually beneficial solutions.
Facilitated by: Scott Wayne, Founder & Lead Consultant, The Frontier Project and author of Cartography Negotiation
Timely and accurate data helps create and support effective travel and expense programs. With so many disparate travel and entertainment expense data sources, which one(s) should you utilize? How do you align internally to ensure you are providing the "right data" - top, down, all around the enterprise? How do you ensure your value proposition as a travel and expense leader is being recognized and easily understood within your organization? Join us for this thought provoking session on your pathway to becoming a trusted T&E advisor for your company.
Ralph Colunga, Sr. Director, Global Travel, Concur Technologies
With corporate travel programs increasingly falling under the control of Procurement, your ongoing success as a travel manager hinges on your ability to effectively communicate with supply management colleagues.
If your portfolio touches travel management, this eye-opening session will offer practical tips and strategic sourcing logic to translate your travel program's goals into the value proposition your organization demands.
Onita Dey, Director, Sales, BCD Travel
David Overland, Trimac Management Services
Vik Kalhan, Global Travel Manager, RBC
Largely existing outside of normal channels or incumbent providers, "disruptive technologies" are being integrated into managed corporate travel programs in order to deliver value to the organization. This session will reveal how some leading travel managers overcame concerns, surrounding safety, data security, reporting and compliance among corporate stakeholders to successfully integrate "disruptors" into their travel programs.
Moderator: Garth Jopling
Farnaz Afrasiab, Stemcell Technologies
Amber Hall, ACTIVE Network
Compliments of:
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| Monday, 21 November General Session - 16:00-17:00 |
While the fundamentals of negotiation theory remain solid, the context in which we negotiate has changed dramatically. This experiential session leads the next generation of business leaders through the neuroscience and behavioral economics of negotiation. We'll learn how to create mutual value, not choose sides. A captivating, top rated speaker, Scott builds on classic negotiation theory plus hundreds of real-life scenarios, and teaches us to shape the dynamics of dialogue, control the physical environment, prepare purposefully for engagement, respond nimbly to unforeseen obstacles, and create more value for everyone at the table.
Scott Wayne, Founder, The Frontier Project
Compliments of:
| Tuesday, 22 November General Session - 08:30-09:30 |
Industry Straight Talk
This upbeat, fast-paced session challenges panelists to tackle today's most pressing topics. Referencing recent white papers and industry research, this session will touch on a variety of timely topics. These leaders will address the industry's 'pain points' and obstacles, enabling you to gain insights into how travel buyers are navigating and shifting their travel management roles and programs to keep up with our changing industry.
Moderated by: Annemarie Reininger, Managing Director, A.R. Reininger Consulting
Patrick Doyle, Regional Vice President, Strategic Account Management, American Express Global Business Travel
Daniele Gorla, Director, Strategic Sourcing, Supply Chain Management, Shaw Communications Inc.
Yvonne Kerns, Senior Category Manager, Travel, Canadian Imperial Bank of Commerce
Compliments of:
Daniele Gorla, Director, Strategic Sourcing, Supply Chain Management, Shaw Communications Inc.
Yvonne Kerns, Senior Category Manager, Travel, Canadian Imperial Bank of Commerce
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| Tuesday, 22 November Education Breakout Sessions - 10:15-11:15 |
Hear first-hand what successes and what setbacks have shaped communication strategies for different companies and how these experiences shaped their plans. Get expertise from an internal corporate communication expert who will guide you through recommendations to unlock hidden communication resources.
Brian Gervais, Senior Director Business Management, HRG
Amber Hall, Corporate Travel Manager, Active Network
David Oille, Sr. Advisor, Enterprise Communications, CBC/Radio Canada
Compliments of:
The rise of international terrorism and mass migration in recent years is leading to increased security measures, protectionism and a thickening of borders as governments take measures to protect their citizens. There is a greater need for companies to be compliant with immigration laws and to exercise a duty of care for employees who are required to travel internationally on business. This session explores recent trends in visa and security policies and looks at ways of ensuring that employee travel is done in a compliant and secure manner.
Herman Van Reekum, Managing Director, Newland Chase Canada
Peta-Gaye Pottinger, Business Development Manager, CIBT Canada
Terry Beaumont, Program Assistant, The United Church of Canada
Judith Fograscher, UBC Travel Program Manager, The University of British Columbia
Existing in an age of technology, hyper-connectivity, commercialization and personalization, the life of the modern business traveller is more nuanced and sophisticated than ever. Recognizing these evolved needs, diverse backgrounds and circumstances of the modern business traveller is more important than ever. This session will look beyond traditional issues of 'savings versus service' and focus on traveller-centricity. Diving into new global research conducted by ACTE with GBT revealing the behaviours and expectations of contemporary business travellers, a panel of industry experts will share unique perspectives on the need to adapt managed travel programs with the traveller at the core, while still addressing duty of care, cost control, compliance and reporting.
Patrick Doyle, Regional Vice President, American Express Global Business Travel
Samantha Barrett-Wallis, Director & Category Manager, Global Travel Services, Manulife Financial/John Hancock
Lee Courtney, Travel & Supply Services, Canadian Pacific Railway
Compliments of:
Hear first-hand what successes and what setbacks have shaped communication strategies for different companies and how these experiences shaped their plans. Get expertise from an internal corporate communication expert who will guide you through recommendations to unlock hidden communication resources.
Brian Gervais, Senior Director Business Management, HRG
Amber Hall, Corporate Travel Manager, Active Network
David Oille, Sr. Advisor, Enterprise Communications, CBC/Radio Canada
Compliments of:
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The rise of international terrorism and mass migration in recent years is leading to increased security measures, protectionism and a thickening of borders as governments take measures to protect their citizens. There is a greater need for companies to be compliant with immigration laws and to exercise a duty of care for employees who are required to travel internationally on business. This session explores recent trends in visa and security policies and looks at ways of ensuring that employee travel is done in a compliant and secure manner.
Herman Van Reekum, Managing Director, Newland Chase Canada
Peta-Gaye Pottinger, Business Development Manager, CIBT Canada
Terry Beaumont, Program Assistant, The United Church of Canada
Judith Fograscher, UBC Travel Program Manager, The University of British Columbia
Existing in an age of technology, hyper-connectivity, commercialization and personalization, the life of the modern business traveller is more nuanced and sophisticated than ever. Recognizing these evolved needs, diverse backgrounds and circumstances of the modern business traveller is more important than ever. This session will look beyond traditional issues of 'savings versus service' and focus on traveller-centricity. Diving into new global research conducted by ACTE with GBT revealing the behaviours and expectations of contemporary business travellers, a panel of industry experts will share unique perspectives on the need to adapt managed travel programs with the traveller at the core, while still addressing duty of care, cost control, compliance and reporting.
Patrick Doyle, Regional Vice President, American Express Global Business Travel
Samantha Barrett-Wallis, Director & Category Manager, Global Travel Services, Manulife Financial/John Hancock
Lee Courtney, Travel & Supply Services, Canadian Pacific Railway
Compliments of:
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| Tuesday, 22 November General Session - 11:30-12:30 |
We are on the cusp of another technological transformation, one that will change our interactions, communications and experiences. Powered by AI (Artificial Intelligence), or "machine learning" what does it mean for our industry? Who's driving innovation forward? Who's using the technology already? And where are the early success stories? Position yourself ahead of the curve, and join Patrick Schwerdtfeger on a fascinating journey to explore AI in the corporate travel industry, including case histories from inside and outside the field.
Patrick Schwerdtfeger, Founder, Trend Mastery, Inc.LLC
We are on the cusp of another technological transformation, one that will change our interactions, communications and experiences. Powered by AI (Artificial Intelligence), or "machine learning" what does it mean for our industry? Who's driving innovation forward? Who's using the technology already? And where are the early success stories? Position yourself ahead of the curve, and join Patrick Schwerdtfeger on a fascinating journey to explore AI in the corporate travel industry, including case histories from inside and outside the field.
Patrick Schwerdtfeger, Founder, Trend Mastery, Inc.LLC
