Global Conference - Sydney
The Future of the Australian
Corporate Travel Market
AGENDA - Day 1 - Monday 21st November
11.00 – 17.00: Registration
11.30 – 12.30: Buyers Lunch (by invitation only)
Fully sponsored
by Sheraton on The Park, this is held in Feast Restaurant on Level 1
12.30 – 14.00: Welcome & Networking
Refreshments in InterACTE
13.00 - 13.45: Newcomers’ Orientation Hyde Park Room, Level 2
14.00 – 15.45: General Session 1 – The Big Picture Outlook
14.00 - 14.05: Welcome & Housekeeping
ACTE, President, Kurt Knackstedt
CAPA - Centre for Aviation, Executive Chairman, Peter Harbision
14.05 - 14.15: Keynote Introduction: HRS, Vice President Global Solutions, Jason Long
14:15: The Global and National Economic Outlook: What are the big picture
implications for Corporate Travel?
Speaker:
Michael Pascoe, Economist |
We take a look at the state of the world economy,
the Australian economy and the outlook for any impacts it may have on corporate
travel. Corporate travel buyers and suppliers will gain the insights they need
to know to prepare for the future. We pose a number of scenarios to our
keynote speaker, including:
- How in the global
economic outlook shaping up for 2017?
- How is the national
economy performing and what’s the outlook for interest rates and
consumer/business sentiment?
- USD75 oil - when do we
get there & how will that impact airfares?
- Airlines are hedged
between US$45 & US$60, how will they pass on an increase and will the
market accept it given the airlines didn’t remove surcharges when the oil
price fell, they renamed them “Carrier Imposed Surcharges”
- What impact does
change in Europe “post brexit” mean in Australasia?
- The US election - what
does the outcome mean to business and business travel?
15:15: CAPA’s Asia Aviation Outlook and Trump reaction and analysis
As the world contemplates a Trump White House, CAPA will dissect the implications for Aviation & Corporate Travel:
- Could international trade protectionism affect business travel?
- Where to Open skies. Could the Gulf Carriers’ expansion plans be threatened?
- Could stricter US border security affect inward travel?
- Could an aggressive stance against China undermine the US airlines’ potential future largest growth markets?
A Q&A between:
- CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
15:35: ATMC Executive of the Year 2017 Launch
Association of Travel Management Companies (ATMC), President, Craig Smith
15.45 – 16.15: Networking & Refreshment Break
in InterACTE
16.15 – 17.30: General Session 2 - Expert panels
16.15: General Session Introduction: Sabre Travel Network, Global Account Director APAC, Adam Tulich
16.25: What does all this mean for Travel Procurement? Symposium of
Australasia's Leading Travel Buyers
This panel of senior Travel Procurement
experts will dissect the economic and key supplier trends and share the
challenges that are keeping them awake at night. Kurt Knackstedt, ACTE
President will guide the panellists through discussions on a variety of
trending topics that are shaping the current state of corporate travel in
Australasia.
Moderator: Troovo CEO/ ACTE President, Kurt Knackstedt
- Serco, Category Manager, Travel - Asia Pacific, Matthew Holmes
- Microsoft Procurement, Group Manager, Global Travel & Expense, Sourcing Strategy & Operations, Georgie Farmer
- BP Indirect Procurement, Program Manager – Corporate Travel (Asia Pacific & Middle East), Matt Coviello
17.00: American Airlines InterACTEive Ice-Breaker
17.05: (Not Quite) Happy Hour!
A lighthearted
look at the corporate travel landscape. But beware: prepare to get some serious
food for thought!
Provocateurs at large: Martin Warner & Martin Cowley
17.30 – 20.00: Networking Reception
Fully sponsored by Sheraton on The Park, held in
bar area on level 1
AGENDA - Day 2 - Tuesday 22nd November
08.15
– 09.10: Commencement Refreshments & Networking in InterACTE
09.10 – 10.45: General Session 3
09.10: Chairman’s welcome
09.15: General Session Introduction: American Express Australia Limited, Head of Client Management - Large Market Australia & NZ - Global Commercial Payments, Jason McClintock
09:25: Travel Management Pain Points: Are TMCs really listening to customers?
We’ve listened
to the procurement experts and now we turn to what travel managers and
travellers want. Are they aligned to procurement? This lively
point, counter-point debate brings together a unique dual panel to hash out one
of corporate travel managers’ main points of frustration – the often-heard
sentiment that suppliers simply don’t ‘get’ what managers AND their travellers
want. Do the ‘buyers’ really care?
Representatives
from all sides come together to address the issues where alignment and open
communication have seemed to be insufficient. Hear the issues discussed openly
and gain insights into the solutions that may be on their way.
Do Travel Buyers understand what Travel Managers
want, and the needs of their travellers? Are these priorities and needs
negotiated out of the solution that suppliers (TMCs, Airlines, Hotels etc) can
provide once procurement are finished in the process?
- Are TMCs and Suppliers
doomed to fail in meeting Travel Managers and Travellers expectations?
Moderator: Association of Travel Management Companies (ATMC), President, Craig Smith
- Carlson Wagonlit Travel, Director, Program Management Australia & New Zealand, Suzanne Quinn
- HRG and Fraedom, Manager Online and Supplier Strategies, David Lorimer
- Stockland, Head of Indirect Procurement, Narelle Mills
- Western Sydney University, Manager, Corporate Travel & Groups, Anne Hennessy
- Syngenta, Indirect Procurement Manager, ANZ & APAC Category Manager, Travel, Jennifer Barclay
10.05 - 10.40: Benchmarking & Data:
10.05: The Australasian Corporate Travel Outlook: Where to for air fares?
Cutting edge market data and predictions on where the market is headed for the balance of 2016 and 2017.
- 4th Dimension, General Manager, Virginia Fitzpatrick
10.20 Tourism and Hotel Outlook: The Hotel Building Boom
- Deloitte, Travel Consultant, Bryon Merzeo
- Airbnb, Business Travel & Partnerships Lead, Bond Leung
10.40: United Airlines Update
- United Airlines, Director Australia and New Zealand, Julie Reid
10.45 – 11:15: Networking & Refreshment Break in InterACTE
11.15
– 12.15: Breakout Education Sessions 1 (3 Session options): Challenges &
Solutions |
Session 1.1: Technology (1)
Innovation Showcase: What’s New, Disruptive, Challenging!?
Technology is constantly changing and improving, traveller expectations are rising. This will impact on Corporate Travel. In this fast paced session of CTF Talks (Corporate Travel Future Talks), we hear what’s hot, what’s not, what’s coming, what’s here – strap yourself in!
Presenters will answer:
- Where are the solutions coming from - global or local?
- How do they and their companies ensure they get world’s best practice?
- What is the Value Proposition relative to Corporate Travel in Australasia, what is their ROI and how can the beneficiary be sure to receive the value?
- What do they bring to Travel Buyers, Travel Managers, TMCs, Travellers, Suppliers & Vendors such as airlines, hotels.
- SHARK TANK! Featuring Interactive Audience Voting: Would you use this technology? Would it change your travel policy?
Moderator: Allan Leibowitz
Presenters:
Welcome to Kapiche! A world's first structured and unstructured data analytics tool, developed in Australia. Kapiche analyses your data and lots of it. Think call centres, open-ended survey questions, stored data, social media, all media. It works in all languages, relying on algorithms that don't require libraries of definitions, with text or voice representing the insights using intuitive visualisations. With no set up, training or qualification required, Kapiche can analyse vast amounts of data in minutes, adding value to your business.
Website: www.kapiche.com | Contact: Ryan Stuart, MD & CTO
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Troovo’s virtualisation engine provides a completely new approach to eliminating 100% of the need for manual intervention in travel and payment processing. By using our engine Troovo customers enjoy unparalleled accuracy, productivity, scalability and consistency – which all translates to apermanent reduction in processing costs. Forget off-shoring your processing, nothing is more cost-effective and powerful than virtual shoring. Troovo is the virtual solution for the future of transaction processing.
Website: www.troovo.com | CEO: Kurt Knackstedt
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iFLYflat is Australia's leading air travel planning and points advisory company. We solve the frustration of trying to use points to fly, so you can travel the world in business class at economy prices. Helping companies maximise reward points from paying B2B expenses on their credit cards & leverage the points to fly, cutting the cost of business travel by over 50%.
Website: www.iflyflat.com.au | CEO: Steve Hui
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Travelport Locomote is a corporate travel platform that reduces travel spend by simplifying your approval, booking and expensing process while keeping your travelling staff safe. We help people get where they’re going by creating technology they love. Simple, intuitive and with you every step of the way. The way travel should be.
Website: www.locomote.com | COO: Bryan Carroll
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DORA (The Lido Group), CEO Steve Mackenzie
Imagine your travellers having nothing to do with hotel payment at all? They just check-in, stay and sign out … whether booked in the GDS by your TMC or via a non-GDS aggregator. No corporate card required or VCC hassles at check-out … and no receipts or invoices to collect. DORA is Lido's world-leading automated charge-back solution with full hotel folio spend provided in the Level 3 Enhanced Data to any card provider. All this is available across 100% of your hotel program via a single merchant.
Website: www.lido.com.au | CEO: Steve Mackenzie
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Session 1.2: Procurement (1)
Negotiating and contracting Hotels
- Direct or Indirect - what are the relative benefits of negotiating through your TMC?
- Latest views on:
- Consolidation and property selection.
- Use of third-party aggregators.
- Dynamic pricing or fixed rates.
- And what about airBnB? Does the sharing economy have a place in your programme?
A quick overview of some of the current issues in hotel procurement form RS and then testing some of the myths.
1) It’s best to keep most of your volume with one group
2) Once your rate is locked in, you should always have access to rooms at that rate
3) It’s best to bundle accommodation and ancillaries into the rate
4) Apartments are only for long stays
5) There’s no place for Airbnb and other ‘sharing economy’ options in a corporate programme.
Moderator: Changing Times, Director, Richard Savva
- Orbit World Travel, CEO, Stuart Milne
- Infosys Portland, Senior Category Manager, Dorina Santos
- Adina, Shaizeen Contractor
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Session 1.3:
Payments (1)
Changing
Payments World
We have learned
all about virtual payments, but have we learned how to implement them? There
have been big changes in Virtual Payments and changes to surcharging rules. In
this session, we will explore the bigger picture related to acceptance and
implementation. The 'real world' scenarios have varied widely among those just
getting started with a Virtual Payments programme. Hear from your peers what
has worked, the biggest challenges that can be anticipated, and what lessons
they have learned during the implementation process.
We address two key points:
- What do the interchange regulation
changes, capping & surcharging mean to
- Merchants such as airlines, hotels etc
- Corporate Travel Programs (Cost)
- Travellers? (Surcharges)
- What do I need to know about the
changes, and how to take maximum benefit from them?
- Is there anything the Government
missed, got wrong or should do next?
- Many companies have only recently
implemented Virtual Payments
- What have they learned, what would be
recommended best practice around implementation
- Is acceptance widely resolved?
Moderator: Martin Warner
- Travelport
Payment Services, Kieran Strain
- AirPlus
International, Country Manager
Australia, David Newington
- Mastercard, Commercial Payment Solutions -
Large Market, Australia and New Zealand, Gregor Lochtie
- UATP, Regional Commercial Manager -
Oceania, Craig Bowen
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12.15 – 13.15: Lunch
Sponsored by
United Airlines, held in Feast Restaurant, Level 1, Sheraton on The Park
13.15 – 14.15: Breakout Education Sessions 2 (4 Session options) |
Session 2.1: Technology (2)
An insight into business travel trends – is your travel investment paying off? |
Session 2.2: Procurement (2)
The Evolution of Corporate Air Travel Agreements & Relationships |
Session 2.3: Payments (2)
Best Practice in Corporate Travel Payments |
Session 2.4: Future Traveller (2)
The Modern Traveller Profile:Understanding the Implicationsfor Your Travel Policy |
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Business travel spend is once again on the rise and
corporate travel managers are under more pressure than ever to demonstrate the value of company travel spend.
In this session Amadeus will discuss the current challenges facing corporate travel managers and how by choosinf the right technology solutions, they can meet the demands of the corporation and the needs of travellers.
We will discuss from both TMC and corporate perspective the role technology plays in running and effective travel management program and what recent advancements in travel IT mean for the corporate travel sector.
We look at emerging trends and the Next Generation in corporate travel platforms, investigating what the business traveller of the future will expect from their travel program.
Moderator: Amadeus IT Pacific, Head of Travel Management Solutions, Gena Signorini Panel:
- Amadeus IT Pacific, Head of Corporate Travel IT Solutions, Ingrid Picard
- TravelEdge, CEO, Kim Wethmar
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New research explores the changing dynamics of negotiating corporate air travel partnerships. Learn how corporate travel managers negotiate, with consideration to how emerging distribution channels impact airline marketing and communication strategies that could influence traveller's buying decisions.
Moderator: Changing Times, Director, Richard Savva
- Qatar Airways, Manager New Business, Global Corporate Sales, Khalid Al-Buenain
- Qatar Airways, Senior Sales Executive, Danielle Moubarak
- Troovo, Chief Executive Officer, Kurt Knackstedt
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From physical cards to ghost accounts, single-use virtual payments and disruptive technologies yet to emerge …. the options available in 2016 for card-based travel payment solutions will continue to evolve and grow in number. In this session, we will explore what a travel program should expect of a card payment solution. We will look at examples of best practice in the SME and corporate segments, picking these card payment solutions apart to identify exactly what makes them work so well from both the CFO’s and the Travel Category Manager’s perspectives.
We address two key points:
- What to consider in a card payment solution?
- The traveller experience – carrots and sticks that drive the right behaviours
- Reconciliation – what true straight-through processing looks like
- Leakage – capturing all spend categories and all spend within those categories
- True program costs – credit card surcharges, transaction costs, chargebacks, spend rebates and rewards
- How do CFOs and other non-travel category stakeholders view travel payments?
- Travel spend generally represents less than 5% of an organisation’s expenses. What do card based payment solutions for the remaining 95% look like and how do best practice travel programs fit with best practice e-procurement programs?
Moderator: Diners Club Australia, Managing Director, Richard Wilde
- Citibank, Scott Southall, Managing Director, Treasury & Trade Solutions, Australia & New Zealand
- Corporate Traveller (Flight Centre Group), Senior Business Improvement & Project Manager, Simon McHugh
- Deloitte, Director Strategic Sourcing, Merril Skyring
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Both the demographics and preferences of today's corporate traveller have changed significantly in recent years. New research offers a clear 'profile' of today's traveller. Through understanding their profile and preferences, discover opportunities to build a travel program that better meets their needs, which in turn yields benefits ranging from improved compliance to enhanced traveller satisfaction; and realise the cost savings that can directly result from those improvements.
Moderator: American Express Global Business Travel, Senior Consulting Manager, Richard Johnson
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EY, Oceania Regional Travel Manager, Voula Malafouris
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American Express Global Business Travel, Vice President and Senior Counsel, APAC, Elise Bruce
- Uber, B2B Specialist, Alannah O'Kane
- TripAdvisor, Head of Airline Reviews & Partnerships, Andrew Wong
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14.15 – 14.45: Networking & Refreshment Break
in InterACTE
14.45 – 17.00: General Session 4 - Wrap & Great Debate
14.45: General Session Introduction
Air Canada, General Manager Australia, Paul McLean
14.45 - 15.20: General Session - Executive Panel:
What have we learned (through the day and a half)?
An interactive
session to tackle all the controversial and challenging issues raised over the
past day and a half. Martin Warner and his ‘spies’ have been sitting in on all
the sessions and will bring all the threads together.
- What do the disruptive innovations mean for
corporates? Do they work in the ’real world’?
Moderator: Martin Warner
- Carlson Wagonlit Travel, Managing Director Australia & New Zealand, Lisa Akeroyd
- HRS, Vice President Global Solutions, Jason Long
- International SOS, General Manager, Adam Maine
15.20 - 15.50: Executive Panel: Round Table Discussions
We’ll review the results of polls at ACTE/CAPA events held in Brisbane, Sydney, Melbourne, Adelaide and Perth this year and examine their implications for travel managers as we workshop some of the challenges posed by industry disruption.
Moderator: Allan Leibowitz
15.50: Prize Draws: With thanks to RedBalloon, Uber & Scoot
16.00 – 17.00: Closing debate: Q and A of the
future of Aviation & Corporate Travel
Moderator: Quentin Dempster
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Join ABC #qanda host and one of Australia's most respected and awarded journalists Tony Jones for the ultimate Q and A of Aviation & Corporate Travel. A panel of senior and knowledgeable experts and questions from the audience will delve into the Corporate Travel scene and not shy away from the tough questions. Airlines, Hotels, TMCs, Duty of Care, The Sharing Economy for Corporate Travel, Millennials Impact and much, much more.
Moderator: Quentin Dempster, Journalist and Author, ABC
- Airbnb, Country Manager, Sam McDonough
- American Express Global Business Travel, Australia & New Zealand, Vice President & General Manager, Joanne Sully
- Microsoft Procurement, Group Manager, Global Travel & Expense, Sourcing Strategy & Operations, Georgie Farmer
- CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
- Amadeus IT Pacific, Managing Director, Tony Carter
- Qantas - Head of Business & Government Sales, John Simeone
17.00 – 19.00: Closing
Reception
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