Arab Quality

	Abbas Abdulhassan Senior Quality Officer Sheikh Khalifa Medical City (SKMC) Abbas is currently the Senior Quality Officer in Sheikh Khalifa Medical City (SKMC) since June 2011. He is a holder of a Master’s Degree in Clinical Psychology and a Certified Professional of Healthcare Quality CPHQ. He has a Diploma in Project Management, Diploma in Operations Management, OHSAS 18001 certification, Nursing Management Course, accredited by Harvard University and is Lean Methodology Certified. Abbas worked at SKMC since the first two months of Operation in 2000. He started working as a translator and moved to administration work as a Senior Unit coordinator on 2005. Abbas always had a passion for performance improvement and continuous change for best practice. He believes that every day and everywhere there is a chance for improvement. World Class Healthcare is the standard that he wishes he can reach in SKMC one day. Abbas is very instrumental in SKMC’s accreditation processes (JCIA, HAAD). He is also a part of SKMC’s SKEA and DQA preparation teams. Continuous Accreditation is part of his every day activities; for a simple reason: he believes that those standards must be implemented to ensure safe and quality patient care. Abbas is the Data and IT person in Office of Nursing Staff Affairs. He developed the Nursing Monthly Report as a productivity and quality measurement tool for all nursing departments and clinics (54 departments). He developed Nursing Dashboard that populates data automatically from the Nursing Monthly Report. He is responsible for developing and maintaining the nursing site on the internal website of SKMC. He is part of SEHA’s NIHQM (National Inpatient Hospital Quality Measures) implementation and follow-up team as well. He has done and participated in many research studies conducted in SKMC. He was part of Hourly Rounding study which set the ground to a new perception of patient care by putting patient at the center of all activities done by SKMC nurses. He is also conducting a Data Usage research currently which is designed to avoid a well-known shortfall that majority of organizations fall for; that is DRIP (Data Rich Information Poor). Abbas was a member of the team who prepared and delivered two Nursing Quality conferences in which he presented four lectures, five Wound Care conferences. He presented in the Middle East Quality and Safety Congress over two years (2012 and 2013). He also presented at the Gharbia Nursing Conference in 2014. Abbas is a lead Auditor for EHSMS in SKMC. He conducted 11 internal EHS audits in SKMC for 2013 and 2014. He is also part of SKMC’s continuous survey readiness team which does periodic audits in the organization. He is part of SKMC NDNQI (National Database for Nursing Quality Indicators) team that has established and maintained this initiative as the first hospital in the UAE. Furthermore, Abbas is the chair of: International Patient Safety Goals (IPSG) JCIA Chapter Committee Top Patient Safety Net (PSN) Top Occurrences Committee Nursing Quality and Safety Committee Responsible for coordinating activities of Medical, Surgical and Operating Room(OR) Shared Governance. Member of: Reward and Recognition Committee Forms Committee Pharmacy and Therapeutic Committee Nurses Heartbeat Committee (Nursing Newsletter) Joint Commission International Accreditation (JCIA) –Assessment of Patient (AOP), Access to Care (ACC), International Patient Safety Goals (IPSG) and Safe Surgery chapters Nursing Professional Practice Model Committee Nursing Quality, Safety and Policy Committee Product Evaluation Committee Clinical Pathways Taskforce Shared Governance Councils Abbas has organized and facilitated approximately around 200 educational programs through Health Authority of Abu Dhabi (HAAD) Continuous Medical Education (CME) approval in the past two years. He prepared and delivered CPHQ preparation Course, CPHRM preparation course, Change Management Course, and many other educational workshops. He co-authored Risk Management Pocket Guide and JCIA Tracer Tool which are developed and published at SKMC. He also published a paper “Stress management and human beliefs & their effect on behavioral disorders”. He is in the process of writing about Structure-Process-Outcome in hospitals and the effect of climate of care. Abbas writes Arabic poetry and loves music. He is a former football player back home in Iraq. His dream is to have the power to make whom he loves happy.

	Deborah Claire Pierce Senior Physiotherapist & Head of Rehabilitation Amana Healthcare, Al Ain, UAE Deborah Pierce joined Amana as Senior Physiotherapist for our Al Ain facility. Deborah qualified in 2004 and obtained a Bachelor of Health Science in Physiotherapy from Auckland University of Technology, New Zealand. She has spent over 5 years in a tertiary acute care settings, specializing in neurorehabilitation and advancing in managerial responsibility in New Zealand. Deborah spent 3 years as the team leader for critical care, acute neurology/neurosurgery, stroke and medical units within a JCIA accredited hospital in UAE before joining Amana as Team Leader for Rehabilitation in Feb 2013.Deborah acts as a HAAD examiner for the physiotherapy profession and is CPHQ certified in her commitment to quality service provision and the progression of rehabilitation in UAE.Deborah is currently studying for her Masters in Business Administration (Health Management).

	Diane Grobler Director of Nursing Al Noor Khalifa Hospital Abu Dhabi Ms. Diana Grobler currently holds the post of Director of Nursing at Al Noor Khalifa Hospital. She has worked in the private sector in South Africa from 1974 until 1996. She has worked in the Middle East since 1997 where she held different positions of Director of Nursing in Saudi Arabia, Egypt and the U.A.E. She held the potion of Vice President Operations and Quality at Cambridge Medical and Rehabilitation Center Abu Dhabi She holds qualifications in General Nursing, Midwifery, Community Health Nursing and Nursing Administration through the University of Pretoria and has completed a Masters in Healthcare Management through the university, Royal College of Surgeons, Ireland. She has vast experience in commissioning Healthcare facilities and has been part of and led commissioning teams for new hospitals. She is experienced Quality and Accreditation procedures in Health care. She is experienced in education of all categories of nursing staff and has assisted in the formation of curriculum for nurses in new ventures in Syria. She is aware of the current and future trends in healthcare and has established partnership programs with regards to training of nursing. She works in developing new educational programs to meet the future needs and trends in nursing and staff retention. She serves on the U.A.E. Federal Nursing Policy and Practice Committee in the Ministry of Health.

	Dr: Taghreed Abu-Salim Assistant Professor University of Wollongong, Dubai Dr Taghreed is an Assistant Professor in the Faculty of Business at the University of Wollongong in Dubai. Prior to joining UOWD she taught undergraduate degree courses at the University of Sharjah and theUniversity of Algiers. Dr Taghreed obtained her PhD from CranfieldUniversity ofthe United Kingdom, specialising inCustomer Involvement in the service design. She also holds an MSc from the University of Algiersin Business Management and a BA from the United Arab Emirates University. Dr Taghreed has worked at managerial levels in business consultancy, training and higher education sectors. In her previous role she taught management disciplines including principles of management, creative thinking and problem solving,and methodology. She has extensive international experience, having worked in the UAE, UK and the Algeria. Dr Taghreed’s research interests revolve around Customer involvement in Service Design to improve the process in healthcare sector. Her recent publications include: Abu-Salim, T. (2015), 'A Framework to Assess the Maturity of Customer Involvement in the Service Design of Product-Service Systems', World Academy of Science, Engineering and Technology, International Science Index, Economics and Management Engineering, 2(8), 1301. Abu-Salim, T. and Shehab, E., Service Design Process for Result Oriented Product Service System (RPSS): “Challenges and Future Trends in the Healthcare sector”, Journal of Neuroscience and Neuroengineering,Vol. 2, pp. 1–11, 2013. Abu-Salim, T. and Shehab, E., "Maturity Assessment Tool for Customer Involvement in Service Design of Product- Service Systems”, Proceeding of 1st International Conference on Through-life Engineering Services, 5-6 November 2012, Cranfield University, Defence Academy of the United Kingdom, UK . Abu-Salim, T., Shehab, E., Baines, T.S. and Lightfoot, H., “Conceptual Phase Of Service Design Process In Result Oriented Product Service-System: Case Study”, Proceedings of the 8th International Conference on Manufacturing Research (ICMR10), 14-16 September 2010, University of Durham , UK. Abu-Salim, T., Shehab, E., Baines, T.S. and Lightfoot, H., “Development of Assessment Framework for Customer Involvement In Service Design Process Within Result Oriented Product-Service System”, Doctoral Symposium on Service, 21-23 September 2010, Cambridge University, UK. Abu-Salim, T., Shehab, E., Baines, T.S. and Lightfoot, H., “Challenges in Service Design Process For Product-Service System”, Proceedings of the 7th International Conference on Manufacturing Research (ICMR09), 8-10 September 2009, University of Warwick, UK.

	Janice de Moissac Clinical Nurse Coordinator Sheikh Khalifa Medical City (SKMC) Compassionate and committed Registered Nurse with more than 30 years of progressive responsibilities in hospital and healthcare environments, with strong knowledge of critical care, education and management.Maintains a patient-centric philosophy while applying an interdisciplinary plan of care involving assessment, planning, implementation and proactive evaluation.Strong leader and communicator with demonstrated ability to coordinate patient care and unit management

	Linda Haskins RN, BSN (Hons), MSN Assistant Director of Nursing (ADON) Sheikh Khalifa Medical City (SKMC) Linda is currently the Assistant Director of Nursing for ED/ UCC/OR/ CSSD/ Bed Management at Sheikh Khalifa Medical City. She has been in this role since 2013 and was the Deputy Chief Nursing Officer prior to this since 2004. She has worked in the Middle East for 17years, commencing as a Nurse Manager in a Pediatric Immunization Clinic, becoming Assistant Director of Nursing in Central and Al Jaziera Hospital, and when those hospitals were merged with Sheikh Khalifa Hospital, took on her current role. Her background in South Africa included Emergency Medicine, Surgical Units and Operating Room Nursing, Community Health and Intensive Care nursing. Linda has presented May 2005 – 5^th UAE Ministry of Health Symposium –Change with comfort/ comfort with change January 2007 – 6^th UAE Nursing Initiative Conference and 7^th GCC Nursing Symposium – Patient Safety May 2009 – SKMC Lets go Magnet Nursing Conference – Emotional Intelligence and Leadership March 2010 – HAAD Nurse-Patient Relationship – Communication and Patient Education October 2010 – Arab Health – Nursing Symposium – Communication & Cultural Diversity. March 2011- 3^rd International Nurses Wound Care Conference – HAPU: the past & future October 2011- 1^st Nursing Quality Conference- Bootcamp: Back to Basics - Continuous Survey Readiness June 2012 – Management Conference- Care Plans July 2012 – UAE Nursing & Midwifery Council (NMC) Scope of Practice Committee – Scope & Toolkit Workshop with all nursing Leaders across Emirate March 2013 – 5^th International Nurses Wound Care Conference – Community Acquired Pressure Ulcers – findings on study done as part of Woundcare Diploma course through Toronto University March 2013 – UAE NMC: Shaping the Future of Nursing in UAE – Scope of Practice & Toolkit for Implementation April 2013 – 2^nd Nursing Quality Conference- Paradigm shift – Process Improvement June 2013 – Aligning Nursing Quality and Safety Practices to Mission/ Vision – Hourly Rounding Principles and Current State September 2013- 1^st International Al Noor Nursing Conference- Accountability the heart of a Just Culture October 2013 – Nursing Leadership Workshop- Continuous Survey Readiness and Just Culture June 2014- Wound International Woundcare Conference July 2014- Takes a Village to Prosper Workshop August 2014- Shared Governance Research & EBP Workshop April 2015 – UAE NMC PPE Workshop CNO Forum June 2015 – TeamSTEPPS Workshop Linda has been instrumental in bringing the Magnet concept to SKMC and has initiated systems and processes which have established the secure base for the development and demonstration of nursing leadership and excellence, and shared governance in particular. Her drive for strong nursing leadership has resulted in attracting and developing a team of diverse managers, which she challenges to demonstrate ongoing professional growth and effectiveness. Her commitment to the relationship of Emotional Intelligence and leadership is evident in all of her professional activities. Linda retains current certification with ACHE (American Center of Healthcare Executives), and is a member of the Emirates Nursing Association and has passed CPHQ and completed her Diploma in Wound Care Management through Toronto University. Currently in process of doing her PhD in Healthcare Management

	Dr Nigel Umar Beejay Consultant Gastroenterologist and Hepatologist Advanced Center for Day Care Surgery Dr. Nigel Umar Beejay is a Physician Executive (Gastroenterologist) with 20 years extensive clinical experience and in depth knowledge of global health care systems (US/UK/Canada/KSA/Middle East). His management skills include leadership, exceptional communication skills and team building. He is highly skilled and experienced in Gastroenterology, Medical Informatics, Quality and Patient Safety and is Chairman of the Health Information Management Division at SKMC, Abu Dhabi (managed by Cleveland Clinic). He attended medical school at University of Cambridge and universities internationally in London and Boston and Toronto. Before coming to SKMC Dr Beejay practiced in London for the NHS for 6 years as Lead Consultant for Gastroenterology/Endoscopy. Dr Beejay has a degree in hypnosis from University College London and regularly teaches advanced endoscopic techniques including capsule endoscopy and colonoscopy internationally. Training Program at St George's Hospital, London, Dr. Beejay regularly teaches advanced endoscopic techniques internationally.

	Shadia Al- Zaatari Assistant Director, , Middle East International Office Joint Commission International (JCI) Mrs. Al Zaatari is the Assistant Director of JCI Middle East office located in Dubai. Mrs. Al Zaatari is a Certified Professional in Healthcare Quality with a Bachelor degree in Nursing Science and Master’s degree in Business Administration. Mrs. Al Zaatari has 10 years of lecturing & training experience in Middle Eastern Nursing Colleges, in addition to 5 years of experience in business development, relations management and regulatory and pharmacovigilance management . Her contributions in postgraduate nursing education and training are well recognized. Mrs. Al Zaatari professional experience combine to make her a rather unique individual, drawing from a strong medical/scientific, quality & Business background, combined with recent achievements in Regulatory Affairs management, business development and compliance within international medical solutions and pharmaceuticals. As an Assistant Director at JCI, she assists the Managing Director in developing and managing key driving areas such as planning, research, communications, information intelligence & project management.

	Zaytoen Allie Clinical Resource Nurse Sheikh Khalifa Medical City (SKMC) Zaytoen is the Clinical Resource Nurse (CRN) in Medical units in Sheikh Khalifa Medical City (SKMC) since June 2006. She has received Employee Excellence Award November 2007 and Care Giver Award, July 2013. She was promoted from Charge Nurse to Clinical Resource Nurse. Zaytoen joined SKMC from Christian Barnard Memorial Hospital in Cape Town, South Africa where she worked as Clinical Facilitator. In this organization, Zaytoen was promoted to Clinical Facilitator from Shift Leader position. She also worked as a manager of OPD, staff compliment of 55 nursing staff and 12 clerks, staffing and managing approximately 45 clinics per day and patient monthly turnover of 18000 in Al Hada Military Hospital, Taif, Saudi Arabia. Zaytoen is a holder of Diploma in General Nursing & Midwifery from SarlehDollie & Nico Malan Nursing College in 1987. Achievements: Certification in Workplace HIV counseling AHA BLS Instructor since 2007 Presented at APIC Conference, February 2012, “Pivotal Role of Nurses in Preventing HAIs” Presented at Mafraq Conference, May 2013. “Lateral Violence & Bullying” Presented at 1^st SKMC International Patient Safety and Quality conference, October 2014, “Transcultural Nursing – Acknowledging the Gap” Organized, conducted and facilitated Stroke Conference, in 2014 and 2015 Developed the current educational leaflet about Stroke Education that is been used in SKMC Established a CAUTI task force in 2014 that showed positive outcome with reduction of CAUTI rates from 13 in 2013 to 0 to date ACLS certified Instrumental in opening 12 bedded Medical High Dependency Unit A member of the JCIA-IPSG chapter committee at SKMC