| Day 1 | June 22, 2016 | ||||
 10:30 am | Registration Open | |||
| 11:00 am - 11:45 am | Product Workshop | Product Workshop | ||
| The Digital Divide: Are You a Laggard or Leader in Claims Transformation? Brian Mack, Vice President of Sales & Marketing, Systema Software Karen Furtado, Partner, Strategy Meets Action | Redefining Total Loss Claims Services Mike Batchelor, Director, Claims Solutions Development, IAA Tim Schneider, OnSource | ||
| 11:45 am - 12:00 pm | Chairperson's Opening Remarks Patricia Harman, Editor-in-Chief, Claims Magazine | |||
| 12:00 pm - 12:45 pm | Opening Keynote Session: Claims Management Strategies and Advancements Dave North, President & CEO, Sedgwick Claims Management Services, Inc. | |||
| 12:50 pm - 1:35 pm | Product Workshop | Product Workshop | ||
| Riding the Wave of Change in Claims Karen Furtado, Partner, Strategy Meets Action Todd Fannin, Sr. Director, Vertical Markets, LexisNexis Risk Solutions | Customer Experience - The New Battleground for Insurance Claims Paul Cole, President, inQuba North America Kia Briscoe, Capgemini Michael Kolar, Principal, Capgemini Financial Services Global Business Unit - Insurance Elizabeth Meier, Associate Consultant , Capgemini | ||
| 1:45 pm - 2:30 pm | CSI: Hurricane Damage and Hail Losses– How High Resolution Computing, Breakthrough Technology, and Reliable Data Are Being Used to Help Resolve Hurricane Claims and Hail Losses Howard Altschule, Certified Consulting Meteorologist, Forensic Weather Consultants, LLC | Accelerating Claims Workflow with Real-time Data and Claims System Integration Carlos Martins, SCLA, Vice President and General Manager, ISO ClaimSearch® Solutions | ||
| 2:30 pm - 3:00 pm | Networking Break | |||
| 3:00 pm - 3:45 pm | Product Workshop | Product Workshop | ||
| The Future of Insurance Claims Management: Is a Course Correction Required to Ensure Survival? Milan Bhatt, SVP, Global Head - Healthcare & Insurance, Hexaware Technologies | Go Mobile for Core Claims Processing Jim Hatch, Vice President Product Engineering, Insurity | ||
| 3:55 pm - 4:40 pm | Understanding the Verdict Sheet, Where am I and Why Does It Matter? Howard S. Shafer, Esq., President, Your House Counsel Alan J. Yacoubian, Esq., Partner, Johnson, Yacoubian & Paysse PLC William C. Feemster, Esq., Partner, Touchstone Bernays Broderick L. Young, Esq., Partner, Arnett, Draper & Hagood, LLP Evan B. Jones, Esq., Partner, Landrum & Shouse, LLP Darryl A. Wilson, Esq., Partner, Anderson Crawley & Burke, pllc | Analytics in the Claims Process: The Power of Converging Data and Technology Across the Organization Scott Horwitz, Senior Director, Insurance, FICO | ||
| 4:45 pm - 5:30 pm | Headline Keynote: Kidnap, Ransom & Extortion H. Wesley Odom, Jr., President, The Ackerman Group LLC | |||
| 5:30 pm - 7:00 pm | Welcome Reception | |||
| Day 2 | June 23, 2016 | ||||
| 7:30 am - 8:00 am | Registration Opens | |||
| 8:00 am - 8:45 am | Breakfast in Exhibit Hall | |||
| 8:45 am - 9:00 am | Chairperson's Opening Remarks & Legend Award Presentation Patricia Harman, Editor-in-Chief, Claims Magazine | |||
| 9:00 am - 9:50 am | Featured Keynote: Mentoring an Existing Workforce: One-on-One Candid Discussion Caryn B. Siebert, JD, VP/Head of Claims, Knight Insurance Group Bert Dizon, Claims Manager, Knight Insurance Group | |||
| 9:50 am - 10:30 am | Networking Break | |||
| 10:40 am - 11:20 am | MiniTrack: Risk Management | MiniTrack: Workers Comp | MiniTrack: Auto | ACETech |
| Trends in Cybercrime Ron Sung, Senior Broker, AON Risk Solutions | Assessing Risk with Legalized Marijuana David L. Zwisler, of Counsel, Ogletree & Deakins | Accident Reconstruction Cars/Motorcycles/Pedestrians: Crash Data Recording Downloads Matthew Dwyer, ACTAR, Vice President, Accident Technology Inc. | ACETech Keynote: Technology’s Impact on Claims Management Jarrod Magan, VP, Client Technology Services, Sedgwick Claims Management Services, Inc. Brad Koland, Director of Risk and Insurance Management, Land O'Lakes |
| 11:30 am - 12:15 pm | Rising Risks of Fracking Michael Diggin, Esq., CPCU, ARe, ARM, Vice President, Swiss Reinsurance Philip Roy Watters, PE, Senior Vice President, Environmental & Energy, Rimkus Consulting Group | Psychology of a Workers Comp Fraudster J. Michael Skiba, MBA, PhD, Vice President of International Counter Fraud Strategies, INFORM - Risk Shield, Professor, Lead Faculty, Fraud Management Program, Colorado State University | Telematics in the Claims Process – Using Driver Data to Help Improve Claims Performance and Deliver Policyholder Value Scott Palmer, Product Innovation Consultant and former SVP, CCC Information Services Joe Shugrue, Vice President, Claims , Atlas Financial Holdings, Inc. | Vendor Relationship and Quality Control Patricia Walsh, General Claims Business Process Manager, New Jersey Manufacturers Insurance Group Jennifer Cooper-Matlack, General Claims Business Process Administrator , New Jersey Manufacturers Insurance Group |
| 12:25 pm - 1:10 pm | Liquor Liability (Dram Shop) Claims - Their Investigation and Defense Rick Plunkett, CPCU, CIC, SCLA, AIM, AIC, Director of Claims, Illinois Casualty Company | Prescription Management Caryn B. Siebert, JD, VP/Head of Claims, Knight Insurance Group | Avenues of Reducing Exposure when Covering Autonomous Vehicles Jeremy H. Rogers, Senior Counsel, Smith Freed Eberhard P.C. | Google Glass Peter Evans, CEO, Pristine.io Brett McCorkle, IT Analyst, Erie Insurance Rita Briody, IT Analyst, Operations, R&D and Innovation, Erie Insurance |
| 1:10 pm - 2:25 pm | Networking Lunch | |||
| 2:30 pm - 3:15 pm | MiniTrack: P&C | MiniTrack: Legal | MiniTrack: Did You Know? | ACETech |
| CAT Preparation Rusty Amarante, CR, Director of Operations, BELFOR Property Restoration Patricia Harman, Editor-in-Chief, Claims Magazine Jarrod Murrieta, Head of Catastrophe Response and Logistics , Farmers Insurance Jeffrey J. Schmitt, Senior Vice President, Worley Claims Services | What is Needed to Avoid The Tort of Bad Faith? Barry Zalma, Principal, Zalma Insurance Consultants | Healthy Apps? User Friendly or Info Sharing Sites? David Governo, Managing Partner, Governo Law Firm LLC | Demystifying Big Data Analytics: Helping Insurers Go From Data to Decision Stuart Rose, Strategy Director, Predictive Analytics , Guidewire Bert Dizon, Claims Manager, Knight Insurance Group |
| 3:15 pm - 3:45 pm | Networking Break | |||
| 3:45 pm - 4:30 pm | MiniTrack: P&C | MiniTrack: Legal | MiniTrack: Did You Know? | ACETech |
| The Emerging Hail Risk -- What The Hail Is Going On? Steven Badger, Senior Partner, Zelle LLP. | Subrogation: Business Case for Pursuit Joe Roddey, Director, AnSR Bill Haaland, President, AnSR | Crime Scene and Biologic Clean Ups: Why You Need to Know - Part 1 Jeff Jones, Certified BioForensic Restoration Specialist, BioSheen Services | The Internet of Things, Claims and Elevating Customer Engagement Michael Freilich, Principal, A.T. Kearney, Inc. Dawn Mortimer MBA, PMP, FCLA, AVP of IoT/Telematics Claims Product Management , Verisk Insurance Solutions/ISO |
| 4:40 pm - 5:20 pm | Evolving Modernization Around Claim Payments Randi Lichtenstein, Managing Director & Segment Manager for the NBFI segment for BNY Mellon Treasury Services, BNY Mellon Don St. Jacques, SVP – Business Development and Client Services, Jopari Solutions | Big Loss/Big Claims: Repair as an Option for Risk Management Mauricio Rodriguez, President, Nativo Inc. Flooring Consultants David S. Milton, Managing Partner, Milton Risk Advisors LLC | Crime Scene and Biologic Clean Ups: Why You Need to Know - Part 2 Jeff Jones, Certified BioForensic Restoration Specialist, BioSheen Services | Shedding Legacy Programs Acceptances Michael Lancashire, Senior Vice President, Claims and Integrated Customer Solutions , Main Street America Group Dan Moore, SVP of Claims, QBE North America |
| 5:20 pm - 6:45 pm | Networking Reception | |||
| Day 3 | June 24, 2016 | ||||
| 8:30 am - 9:00 am | Breakfast | |||
| 8:30 am - 12:00 pm | Registration Open | |||
| 9:00 am - 9:45 am | Featured Session: (Liability) Claims Issues Facing Self-Insureds Bob Wiese, Manager-Guest Claims, Disneyland Resort | |||
| 9:45 am - 10:30 am | Featured Session: Out of Control Gun Violence - The Increase of Liability for Third-Party Violence and Criminal Acts Ralph Saunders, Corporate Risk Manager, ERMC Kevin W. Doherty, Esq., Partner, Doherty and Progar, LLC Michael C. Lindberg, Esq., Partner, Johnson & Lindberg, PA Timothy D. Crawley, Esq., Partner, Anderson, Crawley & Burke, pllc David A. Glazer, Esq., Partner, Shafer Glazer, LLP | |||
| 10:30 am - 11:15 am | Featured Session: Moving In the Future with Aluminum Vehicles: Don’t Get Left Behind in Claims Bob Keith, AAM, Senior Director, Education and Training and Past Chairman of the Board-I-CAR, CARSTAR | |||
| 11:15 am - 11:30 am | Closing Remarks and Conference Conclusion | |||
