2016 ACE - America’s Claims Event


Day 1 | June 22, 2016
10:30 amRegistration Open
11:00 am - 11:45 amProduct WorkshopProduct Workshop
The Digital Divide: Are You a Laggard or Leader in Claims Transformation?
Brian Mack, Vice President of Sales & Marketing, Systema Software
Karen Furtado, Partner, Strategy Meets Action
Redefining Total Loss Claims Services
Mike Batchelor, Director, Claims Solutions Development, IAA
Tim Schneider, OnSource
11:45 am - 12:00 pmChairperson's Opening Remarks
Patricia Harman, Editor-in-Chief, Claims Magazine
12:00 pm - 12:45 pmOpening Keynote Session: Claims Management Strategies and Advancements
Dave North, President & CEO, Sedgwick Claims Management Services, Inc.
12:50 pm - 1:35 pmProduct WorkshopProduct Workshop
Riding the Wave of Change in Claims
Karen Furtado, Partner, Strategy Meets Action
Todd Fannin, Sr. Director, Vertical Markets, LexisNexis Risk Solutions
Customer Experience - The New Battleground for Insurance Claims
Paul Cole, President, inQuba North America
Kia Briscoe, Capgemini
Michael Kolar, Principal, Capgemini Financial Services Global Business Unit - Insurance
Elizabeth Meier, Associate Consultant , Capgemini
1:45 pm - 2:30 pmCSI: Hurricane Damage and Hail Losses– How High Resolution Computing, Breakthrough Technology, and Reliable Data Are Being Used to Help Resolve Hurricane Claims and Hail Losses
Howard Altschule, Certified Consulting Meteorologist, Forensic Weather Consultants, LLC
Accelerating Claims Workflow with Real-time Data and Claims System Integration
Carlos Martins, SCLA, Vice President and General Manager, ISO ClaimSearch® Solutions
2:30 pm - 3:00 pmNetworking Break
3:00 pm - 3:45 pmProduct WorkshopProduct Workshop
The Future of Insurance Claims Management: Is a Course Correction Required to Ensure Survival?
Milan Bhatt, SVP, Global Head - Healthcare & Insurance, Hexaware Technologies
Go Mobile for Core Claims Processing
Jim Hatch, Vice President Product Engineering, Insurity
3:55 pm - 4:40 pmUnderstanding the Verdict Sheet, Where am I and Why Does It Matter?
Howard S. Shafer, Esq., President, Your House Counsel
Alan J. Yacoubian, Esq., Partner, Johnson, Yacoubian & Paysse PLC
William C. Feemster, Esq., Partner, Touchstone Bernays
Broderick L. Young, Esq., Partner, Arnett, Draper & Hagood, LLP
Evan B. Jones, Esq., Partner, Landrum & Shouse, LLP
Darryl A. Wilson, Esq., Partner, Anderson Crawley & Burke, pllc
Analytics in the Claims Process: The Power of Converging Data and Technology Across the Organization
Scott Horwitz, Senior Director, Insurance, FICO
4:45 pm - 5:30 pmHeadline Keynote: Kidnap, Ransom & Extortion
H. Wesley Odom, Jr., President, The Ackerman Group LLC
5:30 pm - 7:00 pmWelcome Reception

Day 2 | June 23, 2016
7:30 am - 8:00 amRegistration Opens
8:00 am - 8:45 amBreakfast in Exhibit Hall
8:45 am - 9:00 amChairperson's Opening Remarks & Legend Award Presentation
Patricia Harman, Editor-in-Chief, Claims Magazine
9:00 am - 9:50 amFeatured Keynote: Mentoring an Existing Workforce: One-on-One Candid Discussion
Caryn B. Siebert, JD, VP/Head of Claims, Knight Insurance Group
Bert Dizon, Claims Manager, Knight Insurance Group
9:50 am - 10:30 amNetworking Break
10:40 am - 11:20 amMiniTrack: Risk Management MiniTrack: Workers Comp MiniTrack: Auto ACETech
Trends in Cybercrime
Ron Sung, Senior Broker, AON Risk Solutions
Assessing Risk with Legalized Marijuana
David L. Zwisler, of Counsel, Ogletree & Deakins
Accident Reconstruction Cars/Motorcycles/Pedestrians: Crash Data Recording Downloads
Matthew Dwyer, ACTAR, Vice President, Accident Technology Inc.
ACETech Keynote: Technology’s Impact on Claims Management
Jarrod Magan, VP, Client Technology Services, Sedgwick Claims Management Services, Inc.
Brad Koland, Director of Risk and Insurance Management, Land O'Lakes
11:30 am - 12:15 pmRising Risks of Fracking
Michael Diggin, Esq., CPCU, ARe, ARM, Vice President, Swiss Reinsurance
Philip Roy Watters, PE, Senior Vice President, Environmental & Energy, Rimkus Consulting Group
Psychology of a Workers Comp Fraudster
J. Michael Skiba, MBA, PhD, Vice President of International Counter Fraud Strategies, INFORM - Risk Shield, Professor, Lead Faculty, Fraud Management Program, Colorado State University
Telematics in the Claims Process – Using Driver Data to Help Improve Claims Performance and Deliver Policyholder Value
Scott Palmer, Product Innovation Consultant and former SVP, CCC Information Services
Joe Shugrue, Vice President, Claims , Atlas Financial Holdings, Inc.
Vendor Relationship and Quality Control
Patricia Walsh, General Claims Business Process Manager, New Jersey Manufacturers Insurance Group
Jennifer Cooper-Matlack, General Claims Business Process Administrator , New Jersey Manufacturers Insurance Group
12:25 pm - 1:10 pmLiquor Liability (Dram Shop) Claims - Their Investigation and Defense
Rick Plunkett, CPCU, CIC, SCLA, AIM, AIC, Director of Claims, Illinois Casualty Company
Prescription Management
Caryn B. Siebert, JD, VP/Head of Claims, Knight Insurance Group
Avenues of Reducing Exposure when Covering Autonomous Vehicles
Jeremy H. Rogers, Senior Counsel, Smith Freed Eberhard P.C.
Google Glass
Peter Evans, CEO, Pristine.io
Brett McCorkle, IT Analyst, Erie Insurance
Rita Briody, IT Analyst, Operations, R&D and Innovation, Erie Insurance
1:10 pm - 2:25 pmNetworking Lunch
2:30 pm - 3:15 pmMiniTrack: P&CMiniTrack: LegalMiniTrack: Did You Know?ACETech
CAT Preparation
Rusty Amarante, CR, Director of Operations, BELFOR Property Restoration
Patricia Harman, Editor-in-Chief, Claims Magazine
Jarrod Murrieta, Head of Catastrophe Response and Logistics , Farmers Insurance
Jeffrey J. Schmitt, Senior Vice President, Worley Claims Services
What is Needed to Avoid The Tort of Bad Faith?
Barry Zalma, Principal, Zalma Insurance Consultants
Healthy Apps? User Friendly or Info Sharing Sites?
David Governo, Managing Partner, Governo Law Firm LLC
Demystifying Big Data Analytics: Helping Insurers Go From Data to Decision
Stuart Rose, Strategy Director, Predictive Analytics , Guidewire
Bert Dizon, Claims Manager, Knight Insurance Group
3:15 pm - 3:45 pmNetworking Break
3:45 pm - 4:30 pmMiniTrack: P&CMiniTrack: LegalMiniTrack: Did You Know?ACETech
The Emerging Hail Risk -- What The Hail Is Going On?
Steven Badger, Senior Partner, Zelle LLP.
Subrogation: Business Case for Pursuit
Joe Roddey, Director, AnSR
Bill Haaland, President, AnSR
Crime Scene and Biologic Clean Ups: Why You Need to Know - Part 1
Jeff Jones, Certified BioForensic Restoration Specialist, BioSheen Services
The Internet of Things, Claims and Elevating Customer Engagement
Michael Freilich, Principal, A.T. Kearney, Inc.
Dawn Mortimer MBA, PMP, FCLA, AVP of IoT/Telematics Claims Product Management , Verisk Insurance Solutions/ISO
4:40 pm - 5:20 pmEvolving Modernization Around Claim Payments
Randi Lichtenstein, Managing Director & Segment Manager for the NBFI segment for BNY Mellon Treasury Services, BNY Mellon
Don St. Jacques, SVP – Business Development and Client Services, Jopari Solutions
Big Loss/Big Claims: Repair as an Option for Risk Management
Mauricio Rodriguez, President, Nativo Inc. Flooring Consultants
David S. Milton, Managing Partner, Milton Risk Advisors LLC
Crime Scene and Biologic Clean Ups: Why You Need to Know - Part 2
Jeff Jones, Certified BioForensic Restoration Specialist, BioSheen Services
Shedding Legacy Programs Acceptances
Michael Lancashire, Senior Vice President, Claims and Integrated Customer Solutions , Main Street America Group
Dan Moore, SVP of Claims, QBE North America
5:20 pm - 6:45 pmNetworking Reception

Day 3 | June 24, 2016
8:30 am - 9:00 amBreakfast
8:30 am - 12:00 pmRegistration Open
9:00 am - 9:45 amFeatured Session: (Liability) Claims Issues Facing Self-Insureds
Bob Wiese, Manager-Guest Claims, Disneyland Resort
9:45 am - 10:30 am Featured Session: Out of Control Gun Violence - The Increase of Liability for Third-Party Violence and Criminal Acts
Ralph Saunders, Corporate Risk Manager, ERMC
Kevin W. Doherty, Esq., Partner, Doherty and Progar, LLC
Michael C. Lindberg, Esq., Partner, Johnson & Lindberg, PA
Timothy D. Crawley, Esq., Partner, Anderson, Crawley & Burke, pllc
David A. Glazer, Esq., Partner, Shafer Glazer, LLP
10:30 am - 11:15 amFeatured Session: Moving In the Future with Aluminum Vehicles: Don’t Get Left Behind in Claims
Bob Keith, AAM, Senior Director, Education and Training and Past Chairman of the Board-I-CAR, CARSTAR
11:15 am - 11:30 amClosing Remarks and Conference Conclusion