Mastercard Academy Open Courses provide expert training to our customers on a variety of industry-specific topics. Open courses give you the opportunity to learn from Mastercard experts and networks with peers from your field.


Standard fees:

1 day course: USD 900 (Early Bird*: USD650)
2 day course: USD 1,350 (Early Bird*: USD1,050)
3 day course: USD 1,750 (Early Bird*: USD1,350)

*Register at least 4 weeks before training date for the early bird rate to apply.

Please read our terms and conditions

Want to find out more? Go to our 2018 Training Calendar to find out a course that suits your needs and register today.


Reviews from Participants

"The training was quite engaging. The facilitator was great at his delivery. Quite an interesting time and session"

Chargeback Workshop,
Dispute Management

"Customers are really appreciative. I am over whelmed by this show of appreciations, was not expecting this."

Build and Manage Debit Card Program,
Products and Solutions

"The training was informative and added to my understanding of virtual play. The trainer was interactive and encouraged team participation to instill understanding."

Incontrol ABSA


New Customer Program

Get introduced to the world of Mastercard. Courses offer to take you through the fundamentals of transactions processing to issued and acquiring with Mastercard


Products and Solutions

Participate in the seminars offering a wide range of courses that explore Mastercard's solutions including digital payments, chip and contactless services.


Acquirer Business

Explore how you can enhance acquirer profitability in the environment it is in today. Helping you determine your company's strategy.


Business Operations

Navigate effectively around the Mastercard's authorizing, clearing and settlement.


Dispute Management

Enhance your knowledge and learn the principles of chargeback processing and the top 10 chargeback reason codes.


Fraud Management

This course is designed to complement your compliance and loss initiatives as well as fraud prevention and fraud management techniques.



Acknowledgement and Confirmation

An acknowledgement will be forwarded to you to confirm receipt of your registration form.

If you do not receive an acknowledgement further to your registration, please contact the Academy.

IMPORTANT Please do not make any non-refundable travel arrangements until you receive the Course Confirmation. MasterCard Asia Pacific and/or MasterCard Academy cannot be held liable for any non-refundable travel costs that may be incurred.

A confirmation will be sent approximately 3 weeks prior to the course date, assuming that it meets the minimum number of required participants.

Once the course is confirmed, you will receive the definitive agenda and details of the training location.


The price of the course includes the course fee, the course materials and lunch (it does not include breakfast, dinner, travel and accommodation costs).

Cancellation Policy

Cancellation by the Participant

  • All cancellations must be sent in writing via email.
  • All cancellations received in writing at least 3 (three) weeks prior to the course date will NOT be charged.
  • All cancellations received after this time, but before the course date, will be charged 75% of the course fee.
  • No-shows will be charged the full course price.

Cancellation by MasterCard Academy
The Academy reserves the right to cancel 3 (three) weeks prior to the published date, any course which does not meet its 'minimum number of participants' requirement.

Travel & Accommodations

Travel and accomodation costs are not included in the course fee.MasterCard cannot be held liable for any non-refundable travel costs, in the event of the cancellation of a course. Participants are recommended to wait until they have received the Course Confirmation before booking flights to attend a course.


All customers will be billed the course fee automatically via the MasterCard Consolidated Billing System (MCBS). The MCBS billing events are:

AP 2MU5037 Academy Training Fee (Open Course)
MEA 2MU5038 Academy Training Fee (Open Course)

Support to Obtain a Visa

If you need to obtain a visa to travel to the course location, please advise us when registering. We can send you a support letter to help you with the visa application. If you need to receive the original letter of invitation through courier service, the Academy will charge you the express delivery charges. Any additional administrative support may be subject to an additional charge of up to US$150 to cover administrative costs.

Dress Code

Business casual is appropriate for all courses, unless otherwise specified.


All courses and material are in English, unless otherwise specified.


All participants receive a personalized certificate upon completion of an Academy open course.