Digital Transformation Roundtable Series
 

Digital Transformation Roundtable Agenda

Time Subject
8:30-9:00 a.m. Coffee and Registration
9:00-9:10 a.m. Welcome and Introduction
Simon Winter, Executive Director, Banking Finance and Insurance, Dell Services
9:10-9:50 a.m. Keynote speaker, Navigating through the Digital Journey
Peter Redshaw, Manager for the Banking and Investment Services (BIS) Research team at Gartner
9:50-10:10 a.m. Dell's Perspective on Digital
Raman Sapra, Executive Director, John DuBois , Managing Director, Dell Services:
  • Adopting a business first approach 
  • Our Methodology to deliver Digital Transformation
  • Our Differentiators in Digital
  • Case studies – Digital Success Stories
10:10-10:30 a.m. Retail to Digital eDell - Dell’s Digital Journey
Chiara Murphy, Director of Online Customer Experience for Dell EMEA Consumer & Small / Medium Enterprises eDell Europe
  • Experience and learnings of the Dell organisation
  • How Dell deliver and manage the online journey 
  • Dell.com metrics 
  • Becoming a successful Digital organisation
10:30-10:45 p.m. Customer Journey as a tool to drive Digital Transformation – or Digital Art of the Possible for Banks
Mahesh Kolar, Director, Dell Corporation
10:45-11:10 a.m. Understanding todays customers and how you reach them through Social Media  - the 360 degree view (Social Media Listening and Analytics ) - Proposed DEMO – Single Score,  Burk Buechler, Director, Dell Corporation
11:10-11:20 a.m. Coffee Break
11:20 a.m.-12:50 p.m. Banking and Insurance Track

The Digital Bank  and the Digital Insurer of the Future an Overview
Niraj Singhal, Solutions Architect Director, Banking, Dell Services, and Uddipan Bagchi, Head of Insurance Practice, Dell Services  including other Dell Subject matter experts:
What does Digital really mean in Banking – how to maximise customer engagement - facilitated discussion and break out groups:
  • Trends in Banking and L&P Insurance 2020
  • Transformation to the Digital Bank/Digital Insurer
  • Mobility and social media channels
  • The Rise of Mobile Apps in Banking and Insurance
  • Use of Analytics to leveraging Social Media & other data sources for customer insights
  • Explore trends in adoption and their business benefits
  • Dealing with legacy
  • Dells innovation model
12:50-1:00 p.m. Q & A and Closing remarks
1:00-2:00 p.m. Networking and Lunch
1:30-3:30 p.m. Digital Readiness Consultations - Opportunity to consult with Gartner and Dell