Date Friday, October 16 Saturday, October 17 Sunday, October 18 Stream Aboriginal Community, Building & Partnerships Governance Housing Management Maintenance & Asset Management New Development Policy & Vision Rural Seniors' Housing Supportive Housing Tenants Tour Level Basic Intermediate Advanced

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101 Unbanked, uninformed and stigmatized: Challenges in low-income money management
Friday, October 16
1:00 - 2:30 PM

Stream: Policy & Vision, Tenants   |   Type: Traditional   |   Level: Basic

Most financial literacy workshops and advice columns are created for middle-income earners. That’s what Houselink Community Homes found when they were designing an eight-part course on financial literacy for low-income people and the caseworkers who serve them. In this session, you’ll learn about the barriers that low-income people face when trying to access financial services, such as banking, credit and debt, income support programs, and filing taxes. You’ll also learn about recommendations for improvements to the system.

Presenters:
John Stapleton, Policy Critic, Writer and Innovations Fellow, Metcalf Foundation
Pam Chynn, Member, Houselink Community Homes

102 Measuring success: How SROI can benefit your organization
Friday, October 16
1:00 - 2:30 PM

Stream: Policy & Vision   |   Type: Traditional   |   Level: Advanced

Measuring the social return on investment (SROI) of a program or initiative is an increasingly powerful way to demonstrate the overall social and economic impact of non-profit organizations. At this session, three presenters will discuss how they are using SROI to value the impact of their services and enhance the work of their organizations. This session is recommended for senior staff and board members, who will learn how SROI can be implemented and what its value proposition is for your organization.

Presenters:
Sydney Blum, Senior Manager, Partnership Development, WoodGreen Community Services
Muliwa Mwarigha, General Manager, Peel Living
Volletta Peters, Director, Tenant and Member Services, Mainstay Housing

103 Communicating with tenants: Can we be perfectly clear?
Friday, October 16
1:00 - 2:30 PM

Stream: Housing Management   |   Type: Traditional   |   Level: Basic

Save time, reduce misunderstandings and get your message heard. Writing clearly is a skill you can learn by following a few expert pointers. A communications expert will help you transform your tenant newsletter, notices and more! Get helpful tips and learn ways to improve your communications.

Presenter:
Sally McBeth, Manager, Clear Language and Design

104 Building a successful contingency plan
Friday, October 16
1:00 - 2:30 PM

Stream: Housing Management, Maintenance & Asset Management   |   Type: Traditional   |   Level: Basic

While you can’t avoid all risks, you can certainly manage their outcomes. Learn how to prepare for crises commonly faced by housing providers with the basics of contingency planning. This session will explore hazard identification and risk assessment, effective emergency responses and how insurance can save you money while instilling confidence from your tenants.

Presenters:
Dan Saumur, Manager of Maintenance Services, Greater Sudbury Housing Corporation
Kevin Gordon, Consultant, Marsh Risk Consulting

105 Legal Issues for housing providers: Real estate, employment, and tax
Friday, October 16
1:00 - 2:30 PM

Stream: Housing Management   |   Type: Traditional   |   Level: Intermediate

Get answers to your day-to-day questions that require legal input. This session provides a basic grounding in three main areas of law, helping you to address legal needs and to determine whether calling for specific legal advice is needed. This year’s topics will cover real estate and contracting, employee termination and how to avoid losing your tax exemption.

Presenters:
John Fox, Partner, Robins Appleby LLP (Real Estate Matters)
Barbara Green, Partner, Robins Appleby LLP (Employment Matters)
Arin Klug, Associate, Robins Appleby, LLP (Tax Matters)

106 Determining levels of support – What works best?
Friday, October 16
1:00 - 2:30 PM

Stream: Seniors' Housing, Supportive Housing   |   Type: Traditional   |   Level: Intermediate

Supportive housing providers face the challenge of making sure that residents are getting the right support at the right time. But in an era of funding restraint, how do you ensure the right fit? This is an increasingly relevant issue for LHIN-funded organizations, as well as those funded by municipalities. The Toronto Mental Health and Addictions Supportive Housing Network recently reviewed the levels of support that their member organizations offer to develop a more coordinated approach to defining housing and service packages. In this session, they will share the findings of this work. The Network encourages alternative service providers and staff from shelter organizations to attend the session and provide feedback.

Presenter:
Noel Simpson, Executive Director, Regeneration House
Brigitte Witkowski, Executive Director, Mainstay Housing
Moderator:
Brian Davis, Executive Director, Houselink Community Homes

107 Innovations in urban Aboriginal housing
Friday, October 16
1:00 - 2:30 PM

Stream: Aboriginal, Policy & Vision   |   Type: Traditional   |   Level: Intermediate

Learn best practices in serving your community’s Aboriginal population. With a focus on new developments in Toronto, this session will explore some new and innovative ways to meet the need for urban Aboriginal housing. Using projects by New Frontiers Aboriginal Residential Corporation and Wigwamen Incorporated (including a legacy building from the Pan Am Games), the discussion will include how to establish the specific need for Aboriginal housing, designing buildings and homes to accommodate the Aboriginal community, accessing capital and operating funding from a variety of sources, on-going programming for tenants, and much more.

Presenters:
Adene Kuchera, Senior Development Coordinator, SHS Consulting
Marco Guzman, Executive Director, New Frontiers Aboriginal Residential Corporation
Angus Palmer, General Manager, Wigwamen Incorporated
Nancy Martin, Executive Director, Miziwe Biik

108 Mortgage financing for social and affordable housing in Ontario
Friday, October 16
1:00 - 2:30 PM

Stream: New Development   |   Type: Traditional   |   Level: Intermediate

Devonshire Financial, which specializes in financing rental apartment buildings, retirement and nursing homes, social housing and affordable housing, has helped several non-profit organizations secure new financing under the best possible terms. Learn how your organization can access funds for re-financing, capital improvements, and debt consolidation.

Presenters:
Greg Playford, President, Devonshire Financial
Jay Parry, Vice President, Devonshire Financial


Sponsored by

109 Organizational culture: Priority #1
Friday, October 16
1:00 - 2:30 PM

Stream: Housing Management   |   Type: Traditional   |   Level: Basic

What can a strong organizational culture achieve? One housing provider was able to nearly eliminate vacancies, vandalism and bedbugs, and reduce program costs and staff turnover, all while doubling in size. It also increased housing stability and permanence, and created support networks and employment opportunities – all while serving high-needs residents. Learn how Indwell developed its successful organizational culture through supportive communities of staff, tenants and volunteers. Gain a practical application of culture in relation to vision, mission, values, strategic planning, philosophy of care, policy and governance.

Presenter:
Indwell (formerly known as Homestead Christian Care)


Sponsored by

110 Human resources and human rights
Friday, October 16
1:00 - 2:30 PM

Stream: Housing Management   |   Type: Traditional   |   Level: Basic

Understanding human rights in the work place can help keep a team running smoothly and mean fewer legal issues for you. This session will cover general information about the human rights of employees and accommodations. Delegates will explore human rights issues through specific examples including disability leave, the rights of a superintendent to retain their  apartment, and aging employees.

Presenter:
Kumail Karimjee, Karimjee Greene LLP

111 Queen’s Park check-in: LTAHS and Poverty Reduction Strategy update
Friday, October 16
1:00 - 2:30 PM

Stream: Policy & Vision   |   Type: Traditional   |   Level: Basic

Join us for a briefing on the Ontario government’s progress on the Long-Term Affordable Housing Strategy (LTAHS) and its long-term goal of ending homelessness. Ministry staff will also discuss their collaborative efforts with the Ministry of Health and Long-Term Care to strengthen coordination between the housing and health sectors and to expand supportive housing opportunities for people with mental illness and/or addictions.

201 Food programming for healthy, food-secure and sustainable communities
Friday, October 16
3:00 - 4:00 PM

Stream: Community Building & Partnerships, Tenants   |   Type: Inspire   |   Level: Basic

Find out how you can build a better community with something we all need and love: food! Hear how The CRC, through its partnership with Community Food Centres Canada, has expanded its meal, advocacy, food skills and gardening programs to build community among tenants and within Regent Park. Learn how your organization can adopt a Community Kitchen program to foster strong social connections and a sense of community amongst tenants, while equipping them with the skills, knowledge and confidence to make food choices that are healthier, less expensive and culturally relevant.

Presenters:
Emily Martyn, Community Food Centre Manager, CRC
Claire Bodkin, Consultant, Community Food Programs
Parvin Merchant, Manager, Tenant & Member Services, Mainstay Housing

202 Developing new housing with non-profit assets
Friday, October 16
3:00 - 4:00 PM

Stream: Housing Management, New Development   |   Type: Inspire   |   Level: Basic

Thinking about expanding your organization but unsure how to fund it? Learn from a housing provider who has successfully leveraged its capital and created new financing methods. This session will walk you through Indwell’s capital assessment tool and will discuss the various types of capital needed to overcome obstacles and challenges in development.

Presenter:
Jeffrey Neven, Executive Director, Indwell (formerly known as Homestead Christian Care)


Sponsored by

203 Adaptations for aging tenants: Making a home senior-friendly
Friday, October 16
3:00 - 4:00 PM

Stream: Seniors' Housing   |   Type: Inspire   |   Level: Basic

The Canadian population is aging and seniors are Canada’s fastest growing age demographic. How can non-profit housing address the needs of seniors who are increasingly calling their communities home? Learn how housing providers can prepare for aging residents and the adaptations they can make to help tenants successfully age in place.

Presenter:
Jamie Shipley, Knowledge Transfer Consultant, CMHC


Sponsored by

204 Understanding demographics to meet residents’ needs
Friday, October 16
3:00 - 4:00 PM

Stream: Community Building & Partnerships, Policy & Vision,   |   Type: Inspire   |   Level: Intermediate

Discover how demographics can help you plan for the future and better serve your tenants. Toronto Community Housing, home to approximately 60,000 households with residents of diverse ethnicities, ages, physical abilities, backgrounds and health profiles, is doing just that! Learn how the organization is using this information – current and projected – to assess and meet the needs of its residents.

Presenter:
Hugh Lawson, Director, Strategic Planning and Stakeholder Relations, Toronto Community Housing

205 Preparing for ONCA compliance
Friday, October 16
3:00 - 4:00 PM

Stream: Governance   |   Type: Inspire   |   Level: Basic

Is your organization ready for Ontario’s Not-for-Profit Corporations Act (ONCA)? Join us for a workshop that will identify and explain the elements of ONPHA's new Sample Not- for-Profit Corporations Act By-law & Guide. As an ONCA expert, Brian Iler will guide delegates through a comprehensive by-law that is compliant with both ONCA and the Housing Services Act. Know your legal responsibilities and examine best practices to help you draft your organization’s new by-laws.

Presenter:
Brian Iler, Partner, Iler Campbell LLP

206 “Yes, it’s free. No, there’s no catch”
Friday, October 16
3:00 - 4:00 PM

Stream: Housing Management   |   Type: Inspire   |   Level: Basic

Enbridge has several enhanced incentives available for non- profit housing providers. These programs help to reduce energy bills and improve overall comfort for your residents. Learn how Enbridge’s free offers and incentives, such as heat reflector panels and showerheads, could save you money, improve your overall operating expenses and boost resident engagement. You’ll come away with a clear understanding of how you can take advantage of these programs and start generating energy savings.

Presenter:
Erika Lontoc, Manager for Commercial and Low-Income Programs, Enbridge Gas Distribution Inc.


Sponsored by

CANCELLED 207 Supportive housing innovation in a Housing First world
Friday, October 16
3:00 - 4:30 PM

Stream: Policy & Vision, Supportive Housing   |   Type: Traditional   |   Level: Advanced

In recent years, Housing First has dominated the discussion on housing clients with complex needs. But, dedicated supportive housing providers remain a critical part of the housing spectrum. This session will explore new research on dedicated supportive housing in Ottawa, and the importance of establishing a network to share advocacy, best practices, and support. It will also include housing providers' recommendations to policymakers and politicians.

Presenters:
Lisa Ker, Executive Director, Ottawa Salus Corporation
Nick Falvo, PhD (Public Policy), Carleton University

208 Emergency planning for small providers
Friday, October 16
3:00 - 4:30 PM

Stream: Housing Management, Maintenance & Asset Management   |   Type: Traditional   |   Level: Basic

Even small organizations can have big emergencies. Make sure your organization is ready to face the unexpected by crafting an effective emergency response plan. This session is tailored to address small providers’ unique challenges in ensuring emergency readiness.

Presenters:
Dan Samur, Manager of Maintenance Services, Greater Sudbury Housing Corporation
Kevin Gordon, Consultant, Marsh Risk Consulting

209 The Aquavista Project: Can affordable housing and luxury condos share the same building (and window cleaners)?
Friday, October 16
3:00 - 4:30 PM

Stream: New Development   |   Type: Traditional   |   Level: Intermediate

The Aquavista Project is a first: a fully functioning, wholly contained affordable housing building wrapped in – and built with – a high-end condominium on Toronto's waterfront. Making this happen required the cooperation and leadership of the City of Toronto, the developer Hines-Tridel, and a non-profit operator, Artscape. How did all this happen? What is the relationship between these parties? How could this model be recreated elsewhere? Our speakers will shed light on the challenges and rewards of this pioneering transaction.

Presenters:
John Fox, Partner, Robins Appleby LLP
Sean Gadon, Director, Affordable Housing Office, City of Toronto
Bruno Giancola, Vice President, Project Management, Tridel
Celia Smith, President, Artscape


Sponsored by:

210 Planning for retirement in a lower income bracket
Friday, October 16
3:00 - 4:30 PM

Stream: Seniors' Housing, Tenants   |   Type: Traditional   |   Level: Basic

It’s easy to find retirement advice for middle to high- income earners. But what about those who have less? Knowing what financial options suit your specific needs is key to accessing all available benefits and getting the most out of your retirement plan. Learn strategies on how to save for retirement and issues that impact low-income households.

Presenter:
John Stapleton, Policy Critic, Writer, Innovations Fellow, Metcalf Foundation

211 Transformation of the Non-Profit Housing Sector
Friday, October 16
3:00 - 4:30 PM

Stream: Policy & Vision   |   Type: Traditional   |   Level: Advanced

The call for change within the social housing sector is not new. The debate is no longer when to change, but how. Join us for a panel of discussion with key Canadian housing leaders who will speaker about innovative, action-based solutions incubated by Housing Partnership Canada that are enabling both organizational and sector transformation. Leave with a renewed motivation and interest in exploring new ideas for long-term success.

Presenter:
Shayne Ramsay, CEO, BC Housing
Ray Sullivan, Executive Director, Centretown Citizens Ottawa Corporation
M.S. Mwarigha, General Manager, Peel Living
Sponsored by:

Walking tour 1: Alexandra Park
Friday, October 16
1:30 - 5:00 PM

Type: Walking Tour

Discover the vibrant downtown community of Alexandra Park. Learn how, through a first-of-its-kind partnership with an independent housing co-operative, Toronto Community Housing is revitalizing the area with new housing, facilities and services that will connect the area with the thriving neighbourhoods around it.

Bus tour 1: St. Clare's Multifaith Housing Society buildings: Success with an innovative operating model
Friday, October 16
1:30 - 5:00 PM

Type: Bus Tour

Visit four downtown properties owned and operated by this innovative organization, which has created 383 housing units in the last 15 years. St. Clare's concentrates on its role as a landlord for formerly homeless and hard-to-house tenants, while community partners provide appropriate housing supports. You will learn practical tips on how to make this operating model work for you and be inspired by stories of tenant success.


Sponsored by

301 Ahead of the curve in quality improvement
Saturday, October 17
8:30 - 10:00 AM

Stream: Housing Management, Supportive Housing   |   Type: Traditional   |   Level: Intermediate

The Excellent Care for All Act (ECFAA), which came into law in June 2010, has set out a level of quality that all healthcare providers must meet. But what does quality look like in housing and support? This session will show you how to design a quality improvement process and plan that will include looking at quality through the lenses of vision, mission and theory of change, engaging your board in a quality committee and determining measures that address both housing and support.

Presenter:
Volletta Peters, Director, Tenant and Member Services, Mainstay Housing

302 The conflict-competent organization
Saturday, October 17
8:30 - 10:00 AM

Stream: Housing Management   |   Type: Traditional   |   Level: Intermediate

Learn proven techniques to prevent, de-escalate and resolve conflict among staff, clients and other stakeholders. Used together, these methods create a culture of conflict competency within an organization. We’ll apply the techniques by exploring common conflicts that arise in non-profit settings and explore how they can be used to improve capacity and function in meetings, supervision, team-building, community relations, contracts and partnerships.

Presenter:
Peter Bruer, Manager, Conflict Resolution & Training, St. Stephen's Community House

303 Your best defense: Tenant applications at the LTB
Saturday, October 17
8:30 - 10:00 AM

Stream: Housing Management   |   Type: Traditional   |   Level: Intermediate

Landlords are not the only ones who can file an application at the Landlord and Tenant Board (LTB). Tenants can file applications against a landlord for a number of reasons including maintenance issues, illegal entry or for interference with reasonable enjoyment. Getting caught off guard can cost you time and money. Learn about the types of tenant applications, preparing your defense and how to prevent an application.

Presenter:
Rachel A. Gibbons, Paralegal, Horlick Levitt Di Lella LLP

304 Collaborating on social services: The City of Toronto’s SPIDER model
Saturday, October 17
8:30 - 10:00 AM

Stream: Community Building & Partnerships   |   Type: Traditional   |   Level: Basic

The support a vulnerable resident needs depends on agencies working together. Collaboration between organizations is frequently necessary, but often challenging. The City of Toronto has created the Specialized Program for Interdivisional Enhanced Responsiveness (SPIDER), a process to help coordinate the health, social and community service systems, and improve household and community outcomes. Discover how the program was developed and how your community can recreate the model.

Presenters:
Daniel Breault, Community Development Officer, City of Toronto
Lavinia Corriero Yong-Ping, Community Development Officer, City of Toronto

305 Housing change: Emerging forms of affordable housing for Ontario
Saturday, October 17
8:30 - 10:00 AM

Stream: New Development, Policy & Vision   |   Type: Traditional   |   Level: Basic

Urban population growth, income inequality, dwindling public investment, aging public housing stock – all of these issues are putting pressure on Ontario’s non-profit housing providers. In this illustrated lecture, award-winning architect and planner John van Nostrand will present an overview of how affordable housing was realized in the first half of the 20th century and how that process evolved in the second half in ways that did not meet the needs of rapidly growing towns and cities. He’ll then share case studies of the how cities across Canada and around the world are finding new ways to create or redevelop affordable housing in the 21st century. Attendees will learn about new trends like laneway and infill housing, tower renewal, mixed-tenure housing, revitalization projects, and incremental housing.

Presenter:
John van Nostrand, FRAIC, FCIP; Founding Principal, SvN

306 Surviving and thriving in the post-EOA era
Saturday, October 17
8:30 - 10:00 AM

Stream: Policy & Vision   |   Type: Traditional   |   Level: Intermediate

The expiry of operating agreements will have a substantial impact on how social housing providers can and should operate in the future. However, this impact is not uniform across Ontario. SHS Consulting and Re/fact Consulting have been working with a number of service managers and providers to understand the impacts and opportunities associated with expiring agreements. Gain a deeper understanding of what might be in store for your organization and how you can take charge of your non-profit’s destiny.

Presenters:
Ken Foulds, Principal, Re/Fact Consulting
Ed Starr, Partner, SHS Consulting

307 Board governance: The big 4
Saturday, October 17
8:30 - 10:00 AM

Stream: Governance   |   Type: Traditional   |   Level: Basic

Back by popular demand! As a director of a board, you are responsible for the financial and legal health of your organization. It is your job to safeguard a public asset in order to provide safe and affordable housing in your community now and into the future. This session will provide simple strategies and resources to help you plan strategically, manage finances, incorporate good policies and ensure operational activities are performed correctly and on time.

308 The RTA for tenants: Your rights and responsibilities
Saturday, October 17
8:30 - 10:00 AM

Stream: Tenants   |   Type: Traditional   |   Level: Basic

Empower yourself by understanding the Residential Tenancies Act, which governs non-profit housing. Learn the basics of annual reviews, income changes, documents and calculations. Learn about your responsibilities as a tenant and what you can expect from your landlord.

Presenter:
Emma Lander, Coordinator, Member Services, ONPHA

309 Restructuring for success
Saturday, October 17
8:30 - 10:00 AM

Stream: Housing Management   |   Type: Traditional   |   Level: Advanced

The skills and knowledge needed to operate, manage and develop non-profit housing are changing. How do you know if your staff have the skills and expertise that your organization needs? What do you do when you identify knowledge and skills gaps that can’t be addressed with training? Join large housing providers that have grappled with these questions and restructured their organizations to ensure success. We’ll explore best practices and the opportunities, challenges and pitfalls of implementing organizational change.

Presenters:
Darlene Cook, CEO, Peterborough Housing Corporation
Carol Conrad, CEO, Nipissing District Housing Corporation
Stephen H. Smith, Principal, Stephen H. Smith & Associates

310 Aboriginal housing planning session
Saturday, October 17
8:30 - 10:20 AM

Stream: Aboriginal, Policy & Vision   |   Type: Learning Lab   |   Level: Basic

Back by popular demand! This year, ONPHA is pleased to announce that Robert Byers of Namerind Housing Corporation in Regina will be joining us. Mr. Byers will speak about the partnerships and social enterprises that Namerind has created, including a retail mall and pharmacy, in a move towards achieving financial self-sufficiency. This interactive session will also feature a round-the-room discussion on issues relevant to Aboriginal housing providers and updates from ONPHA's Urban Aboriginal Housing Advisory Committee. All participants will have a chance to share their experiences and learn from one another.

Presenter:
Robert Byers, President and CEO, Namerind Housing Corporation
Moderator:
Wyndham Bettencourt-McCarthy, Coordinator, Policy & Research, ONPHA

311 Mock Human Rights trial
Saturday, October 17
8:30 - 10:20 AM

Stream: Housing Management   |   Type: Learning Lab   |   Level: Intermediate

The thought of having to participate in a formal hearing before the Human Rights Tribunal of Ontario is daunting for many. This mock trial will help delegates understand the steps a hearing takes and will help prepare you for a successful outcome. Using a real, recent case as its basis, delegates will learn about Human Rights fundamental principles and concepts, followed by a mock trial. Participation from the audience is strongly encouraged to enhance the learning experience for all!

Presenters:
Ross Dunsmore, Lawyer, Dunsmore Wearing LLP
Reagan Ruslim, Lawyer, Dunsmore Wearing LLP

Running tour: Social housing in east downtown Toronto
Saturday, October 17
8:30 - 10:20 AM

Type: Running Tour

Do you want to see social housing at the street level while getting some exercise? This session follows a 7-kilometre route and highlights new and existing developments in the West Don Lands, Regent Park and other parts of east downtown.

Facilitator:
Hugh Lawson, Director, Strategic Planning and Stakeholder Relations, Toronto Community Housing
Jenn St. Louis, Social Housing Consultant, City of Toronto

Bus tour 2: Tour of Pan Am Village: Toronto’s newest mixed-use community
Saturday, October 17
10:00 AM - 12:00 PM

Type: Bus Tour

The Pan Am Games have come and gone. Now it's time to turn the athletes' dorms into homes, and the sports hub into a vibrant neighbourhood. Learn from the developer, Dundee Kilmer, and other partners, about this dynamic, mixed-used community, where people living in market, affordable and student housing will have access to state-of-the-art sports facilities and innovative retail, all in a pedestrian-friendly environment.


Sponsored by

Walking tour 2: Lawrence Heights
Saturday, October 17
1:30 - 5:00 PM

Type: Walking Tour

Take a tour of the Lawrence Heights community, Toronto Community Housing’s largest revitalization project yet. Learn how the organization is bringing in new amenities and strengthening the relationships between residents and the surrounding community to build a neighbourhood that thrives.

401 Board member succession planning
Saturday, October 17
10:30 - 11:30 AM

Stream: Governance   |   Type: Inspire   |   Level: Basic

Become a conscientious board through the development of a simple-to-use succession plan. Learn how to identify your board’s needs and recruit great new members. This session is geared towards board members who want to ensure the future success of the organization through good governance planning.

402 Finding the balance: Information collection and privacy
Saturday, October 17
10:30 - 11:30 AM

Stream: Housing Management   |   Type: Inspire   |   Level: Basic

Do you know what personal information you can request from a tenant and how to keep it safe? Personal information must be collected for lease signing, rent calculations, and sometimes to maintain security for the community. How that information is collected, stored and used is governed by laws and also by ethical considerations. This workshop will outline the legal requirements as well as best practices.

Presenter:
Emma Lander, Coordinator, Member Services, ONPHA

CANCELLED 403 Challenges and solutions for small and rural housing providers
Saturday, October 17
10:30 - 11:30 AM

Stream: Rural   |   Type: Inspire   |   Level: Intermediate

Does the size of your community make it hard to recruit board members? Does keeping your buildings in good repair and your tenants supported require a range of skills and expertise that are difficult to find in your area? Join us for an interactive session where we explore these and other challenges specific to small and rural housing providers, and take away practical tools to ensure your organization’s success.

Presenter:
Wyndham Bettencourt-McCarthy, Coordinator, Policy & Research, ONPHA

404 Weathering winter liability
Saturday, October 17
10:30 - 11:30 AM

Stream: Maintenance & Asset Management   |   Type: Inspire   |   Level: Intermediate

Snowfalls are inevitable in Ontario, but slips and falls don’t have to be. Master the elements by negotiating snow removal contracts that don’t break the bank. Warm up to an effective risk management plan that will minimize the chance of “slip and fall” accidents and protect you from other weather- related claims.

Presenters:
Brian Marks, Director, Housing Services, District of Cochrane Social Services Administration Board
Andy Blomberg, Operations and Technical Services Manager, District of Cocharane Social Services Administration Board
Daniel Reisler, Reisler Franklin LLP

405 Democracy in action
Saturday, October 17
10:30 - 11:30 AM

Stream: Policy & Vision   |   Type: Inspire   |   Level: Intermediate

Knowing how to work effectively with elected officials can be a powerful asset to your organization. From combatting NIMBYism to giving feedback on legislation, there are many ways that working with the government can help you reach your organization’s goals. A panel of government relations professionals, and former politicians will provide the insider’s edge to getting your needs heard. Hearing from experienced professionals, you will learn how to work effectively with all three levels of government.

Presenters:
Larry Till, Public Sector Communications and Policy Professional
Abidah Shamji, Manager, Government Relations, President’s Office, MS Society of Canada
Joe Cressy, Toronto City Councillor

406 Partnering with the private sector for housing solutions
Saturday, October 17
10:30 - 11:30 AM

Stream: Community Building & Partnerships, Policy & Vision   |   Type: Inspire   |   Level: Basic

How can organizations that offer rent supplement programs and subsidies attract, maintain and develop successful partnerships with private sector landlords? Presenters will discuss how the private sector is becoming a valued partner in housing options, and will help to identify barriers that households sometimes face when renting in the private market. Join us for an interactive session where presenters address these challenges and share practical solutions.

Presenters:
Robert Abbatangelo, Senior Manager, Clinical Services, Cota
Mike Chopowick, Vice President, Government and Industry Relations, Federation of Rental-housing Providers of Ontario
Susan Wilkin, Manager, Rent Supplement, Region of Peel

407 Participatory budgeting: How more resident input means better decision-making
Saturday, October 17
10:30 - 11:30 AM

Stream: Community Building & Partnerships, Tenants   |   Type: Inspire   |   Level: Intermediate

Toronto Community Housing has been involving residents in the decision-making process on the maintenance of their buildings and community for the past 13 years. Learn how the Participatory Budgeting program is empowering residents to collectively decide on issues that matter most to them.

Presenters:
Sheila Penny, Vice President, Facilities Management, Toronto Community Housing
Lenna Bradburn, Vice President, Resident and Community Services, Toronto Community Housing

408 Aging with grace, staying in place
Saturday, October 17
10:30 - 11:30 AM

Stream: Seniors’ Housing   |   Type: Inspire   |   Level: Basic

Many aging tenants are physically capable of staying in their home, but age-related mental health issues create a different set of challenges and risks. Learn how you can help your tenants stay in their homes as long as possible by tapping into community resources that provide mental health and other practical support solutions.

Presenter:
Kari-Lynn Gray, RPN, Huron Perth Health Care Alliance – Seniors Mental Health Program

409 The new age of property management software
Saturday, October 17
10:30 - 11:30 AM

Stream: Housing Management   |   Type: Inspire   |   Level: Intermediate

Mobile technology is entering into the business community and changing the expectations of the next generation of our workforce. See how combining web-based applications with mobility can help you automate your office functions, including accounting, operations and tenant management. Get a jump start on this new generation of technology platforms and learn how to make them work for you.

Presenter:
Peter Altobelli, Vice President of Sales & General Manager, Canadian Operations, Yardi


Sponsored by:

410 Controlling energy use to reduce operating costs
Saturday, October 17
10:30 - 11:30 AM

Stream: Housing Management   |   Type: Inspire   |   Level: Basic

Union Gas understands that to be green and stay in the black, non-profit housing providers need to closely monitor energy use, invest in energy efficiency, and take advantage of valuable rebates and incentives. As an energy efficiency partner, Union Gas is committed to helping housing providers make positive environmental choices, conserve energy and save money. In this session we will identify new opportunities and showcase success stories, as well as provide information about new technologies.


Sponsored by:

411 Mastering maintenance with the principles of good debt
Saturday, October 17
10:30 - 11:30 AM

Stream: Housing Management   |   Type: Inspire   |   Level: Advanced

Learn how to conquer an ever-increasing maintenance backlog, provide energy savings and reduce your carbon footprint. You will discover a new approach to debt, how to access funds within your organization, and how this can be applied against a good asset management plan. Outlined in easy steps, this session will unlock the value in your buildings and show you how to do more with less.

Presenters:
Stuart Galloway, Managing Director, Espirito Corp
Joe Valente, Vice President, Ameresco Canada

501 Best practices for developing a media relations plan
Saturday, October 17
1:30 - 2:30 PM

Stream: Housing Management   |   Type: Inspire   |   Level:

Do you wait until you have news to announce before making a media relations strategy? Will you know what to say if a reporter calls you unexpectedly? Successful media relations means planning before you engage. This workshop will teach participants how to craft a media relations plan that includes best practices for sharing good news and managing unexpected crises.

Presenter:
Larry Till, Public Sector Communications and Policy Professional

502 An ounce of prevention is worth a pound of cure
Saturday, October 17
1:30 - 2:30 PM

Stream: Maintenance & Asset Management   |   Type: Inspire   |   Level: Basic

This interactive session provides an introduction to and an overview of preventative maintenance. Delegates will learn the top five tips for developing a successful preventative maintenance plan. This session is geared towards new property managers and those that want to refresh their preventative maintenance plan.

Presenters:
Tony Mandarino, Operations Manager, Muriel Collins Housing Co- Operative
Carla Chong, Coordinator, Muriel Collins Housing Co-operative

503 Engaging peer staff: Grassroots research case study
Saturday, October 17
1:30 - 2:30 PM

Stream: Community Building & Partnerships, Tenants   |   Type: Inspire   |   Level: Basic

Discover the power of Grassroots research. Individuals who live in or are part of a particular community are often very effective in carrying out research projects, as they typically have an in- depth understanding of issues such as poverty and homelessness. As a result, they may be able to engage research participants more effectively than professionals. Learn an effective method of doing tenant research and how to provide peer opportunities within your organization.

Presenter:
Dawnmarie Harriott, Voices From the Street

504 Engaging residents in capital renewal strategies
Saturday, October 17
1:30 - 2:30 PM

Stream: Maintenance & Asset Management   |   Type: Inspire   |   Level: Intermediate

Toronto Community Housing is driving community transformation and building vibrant communities while also addressing its aging infrastructure and growing capital repair needs. Learn how the organization is engaging residents in the process of transformation – from designing and planning right through to the delivery of renewed housing.

Presenters:
Sheila Penny, Vice President, Facilities Management, Toronto Community Housing
Steve Jacques, Director, Revitalization and Renewal Communities, Resident and Community Services, Toronto Community Housing

505 Reimagining seniors’ support
Saturday, October 17
1:30 - 2:30 PM

Stream: Seniors’ Housing, Tenants   |   Type: Inspire   |   Level: Basic

Are you looking for some fresh new ideas for supportive seniors’ programming? Hear about creative ways other providers have found to support their tenants’ wellbeing, through the use of ‘in-house’ resources and partnerships. This session will walk you through success stories and provide ideas on how you can make these programs work for you.

Presenters:
Alice Radley, Executive Director, P.H.A.R.A.
Jane Kuchma, Executive Director, Richview Baptist Foundation

506 The AODA and you: Meeting and exceeding the standards
Saturday, October 17
1:30 - 3:00 PM

Stream: Housing Management; Seniors' Housing; |   Type: Traditional   |   Level: Basic

All staff, volunteers, and board members must receive training on the Province’s Integrated Accessibility Standards Regulation (IASR). Fulfill your training requirement in this engaging and informative workshop that covers the general requirements of the IASR and the Customer Service Standard. You will also gain an understanding of the specific requirements of the standards including where it intersects with the Ontario Human Rights Code and the Ontario Building Code.

Presenter:
Emma Lander, Member Services, ONPHA

507 Investing in your staff
Saturday, October 17
1:30 - 3:00 PM

Stream: Housing Management   |   Type: Traditional   |   Level: Basic

Competing priorities, demanding workloads and legislative requirements make it increasingly challenging to effectively supervise and develop your staff. Learn from a panel of experienced housing professionals about what it takes to attract, educate and retain the right people with limited time and resources. This workshop is a must for anyone in a supervisory role!

Presenters:
George Larter, President, Community First Developments Inc.
Anne Hertz, Human Resources Manager, Ecuhome Corporation
Michelle Coombs, Manager, Member Services, ONPHA
Shirley Wright, Finance and Administration Manager, Town Homes Kingston
Moderator: Patti Bell, Executive Director, Durham Regional Non-Profit Housing

508 Getting the right help for hoarding: A partnership success story
Saturday, October 17
1:30 - 3:00 PM

Stream: Community Building & Partnerships, Supportive Housing   |   Type: Traditional   |   Level: Intermediate

Hoarding and clutter are complex challenges for tenants and housing staff. Addressing hoarding requires collaboration, commitment and the right type of support--support that's often beyond what landlords can offer. Partnerships are a key part of the solution. Toronto Community Housing and LOFT Community Services have partnered with Sunnybrook Health Sciences Centre to create a unique, place-based program for tenants with excessive clutter. Learn how support and housing staff are working together to respond to the needs of tenants and gain lessons that you can take back to develop similar partnerships in your community.

Presenters:
Debra Walko, Director of Seniors’ Services, LOFT Community Services
Eliza Burroughs, MA, Psychotherapist, Sunnybrook Health Sciences Centre
Danny Anckle, Director, Resident Access and Support, Toronto Community Housing
Peggy M.A. Richter, MD, FRCP(C), Director, Clinic for OCD & Related Disorders, Head, Frederick W. Thompson Anxiety Disorders Centre, Dept. of Psychiatry, Sunnybrook Health Sciences Centre, Associate Professor of Psychiatry, University of Toronto
Ryan Williams, Psychogeriatric Case Manger, LOFT Community Services


Sponsored by:

509 Are there better ways to support vulnerable tenants in social housing?
Saturday, October 17
1:30 - 3:00 PM

Stream: Policy & Vision   |   Type: Traditional   |   Level: Intermediate

Hear about ONPHA’s latest research on the challenges facing member organizations as they respond to the growing needs of tenants. You will learn about other members’ experiences, the obstacles they have faced, current opportunities and ONPHA’s proposed solutions.

Presenters:
John Wilson, Manager, Strategy & Advocacy, ONPHA
Joy Connelly, Consultant

510 Anatomy of a non-profit merger
Saturday, October 17
1:30 - 3:00 PM

Stream: Governance, Rural   |   Type: Traditional   |   Level: Intermediate

You may be considering merging with another non-profit and plan to follow a step-by-step guide to complete the task. But what if things don’t go according to the plan? There are often difficult decisions to make and the path to a successful merger is not necessarily a straight line. In this session you will hear the perspective of those who have recently lived through mergers, the decisions that had to be made and key lessons learned.

Presenters:
Alice McLaren, Property Manager (Retired), Former Port Elgin
Gerry Moss, Board Member (Retired), Former Port Elgin
Deb Schlichter, Director of Housing, Region of Waterloo Planning, Housing & Comm. Services
Lori-Anne Gagne, Executive Director, Victoria Park Community Homes
Kim Overbye, President & CEO, Ontario Property Management Group Inc.

511 Creating housing choices for young adults with developmental disabilities
Saturday, October 17
1:30 - 3:00 PM

Stream: Policy & Vision, Supportive Housing   |   Type: Traditional   |   Level: Intermediate

A nursing home is not appropriate housing for youth with developmental disabilities. This session will look at new models of housing and different ways to provide a positive living experience for young adults who need support.

Presenter:
Nancy Singer, Executive Director, Kehilla Residential Programme

512 The business case for investing in social housing
Saturday, October 17
1:30 - 3:00 PM

Stream: Policy & Vision   |   Type: Traditional   |   Level: Basic

New research from Toronto Community Housing can help you prove your non-profit’s value to your community. Last fall, Toronto Community Housing commissioned an economic impact study to make a case for investing in repairing and revitalizing its homes – and the numbers are in. Learn about the findings in the report including the many social, health, economic and environmental benefits of investing in social housing.

Presenter:
Greg Spearn, Interim President and CEO, Toronto Community Housing

601 Green people, green housing
Saturday, October 17
3:30 - 4:30 PM

Stream: Supportive Housing   |   Type: Inspire   |   Level: Basic

The actions of staff and tenants can go a long way towards minimizing environmental impacts and reducing operating costs. Learn from Centretown Citizens Ottawa Corporation’s Green Commitment program, which is their starting point for engaging staff and residents on how to be green. CCOC staff will demonstrate how a pledge form, community-based social marketing and an annual report card help tenants and staff to reduce their environmental footprint and to see the collective effects of their actions.

Presenter:
Natalia Snajdr, Sustainability Facilitator, Centretown Citizens Ottawa Corporation

602 Community engagement and advocacy: How to build a case for affordable housing in your city
Saturday, October 17
3:30 - 4:30 PM

Stream: Community Building & Partnerships, Policy & Vision   |   Type: Inspire   |   Level: Basic

As housing providers and advocates, we know that access to affordable housing is an important issue in Ontario. But how do we get our communities to take action and demand change? In Hamilton, citizen advocacy is spurring dialogue on housing and neighbourhood development. In this interactive how-to session, members of the Hamilton Roundtable for Poverty Reduction will share examples of what’s worked, what hasn’t and how civic advocacy is making Hamilton a more vibrant, engaged and inclusive city.

Presenters:
Greg Tedesco, Affordable Housing Advocate and Social Worker, Hamilton Roundtable for Poverty Reduction
Laura Cattari, Anti-Poverty Advocate and Advocacy Trainer, Hamilton Roundtable for Poverty Reduction

Sponsored by:

603 Housing intake: Easing the transition for homeless and vulnerable people
Saturday, October 17
3:30 - 4:30 PM

Stream: Community Building & Partnerships, Tenants   |   Type: Inspire   |   Level: Basic

Social housing providers are seeing more vulnerable people come through their doors. While the transition to housing can be challenging, there are ways to make the process easier on everyone. Learn how to facilitate the move into permanent housing for formerly-homeless individuals by hearing from people with lived experience of homelessness. Discover what works, what doesn’t and best practices in easing the transition from the streets to a home.

Presenter:
Dawnmarie Harriott and Brigette Lepointe, Voices from the Street

604 Business cycles: Improve your bottom line with the latest in laundry equipment and payments systems
Saturday, October 17
3:30 - 4:30 PM

Stream: Housing Management   |   Type: Inspire   |   Level: Advanced

Are you getting the most out of your laundry facilities? Learn what’s new in laundry equipment and payments systems to help optimize your laundry facilities and provide increased customer satisfaction.

Presenter:
Nancy Paquette, Vice President of Sales, Coinamatic Canada


Sponsored by:

605 Helping ourselves help others
Saturday, October 17
3:30 - 5:30 PM

Stream: Housing Management   |   Type: Learning Lab   |   Level: Intermediate

Regardless of their job title, many people working in the non- profit housing sector find themselves providing support directly to tenants. Hearing tenants’ stories and supporting vulnerable households can be rewarding, but can also take its toll on staff, affecting their well-being and work performance. In this session, we will introduce the concepts of compassion fatigue and vicarious trauma and share tools and strategies that participants can use to take care of themselves, so that they can continue to help others.

Presenter:
Marcella Parr, RN, BN, Mental Health Nurse Consultant

606 Clarity and purpose: Writing effective policies and procedures
Saturday, October 17
3:30 - 5:30 PM

Stream: Policy & Vision, Rural   |   Type: Learning Lab   |   Level: Intermediate

As service managers, you expect housing providers to comply with the Housing Services Act and local rules. But do housing providers know what you are asking them to do and why? Do your procedures clearly spell out “who, when and how”? Learn how to make your policies and procedures easy to read, understand and follow, from service managers who have already developed their local rules. This session is intended for service managers in small communities.

Presenters:
Rebecca Morgan-Quin, Programs Officer, Housing Division, City of Peterborough
Tammy Morasse-Heming, Senior Policy Analyst, City of Hamilton
Michelle Corley, Housing Resource Co-ordinator, Social Housing Department, City of Kawartha Lakes
Moderator:
Tracy Ann Bethune, Tenant Services Manager, Nipissing District Housing Corp.

607 Here comes the adjudicator: Preparing for an LTB hearing
Saturday, October 17
3:30 - 5:30 PM

Stream: Housing Management   |   Type: Learning Lab   |   Level: Intermediate

Join us for a light-hearted approach to a serious matter: a hearing at the Landlord and Tenant Board (LTB). Watch and learn as the case is heard at a mock hearing. This session will cover the how- tos of assembling witnesses, gathering evidence and creating a plan for the hearing. Come prepared with questions.

Presenters:
Harry Fine, Paralegal, Harry Fine Paralegal Services
Doug Levitt, Lawyer, Horlick Levitt Di Lella
Benjamin Ries, Staff Lawyer, Downtown Legal Services
Rachel A. Gibbons, Paralegal, Horlick Levitt Di Lella

608 RGI: A calculated approach
Saturday, October 17
3:30 - 5:30 PM

Stream: Housing Management   |   Type: Learning Lab   |   Level: Advanced

When calculating rent-geared-to-income (RGI) subsidies under the Housing Services Act, one rule does not fit all. Join us for this advanced session designed for experienced RGI administrators. Participants should come prepared to roll up their sleeves to work through complicated RGI calculations such as retroactive lump sums and income that fluctuates.

Presenter:
Roberta Jagoe, Policy Analyst, Region of Durham's Housing Services Division

609 Corporate governance for non-profit housing corporations
Saturday, October 17
3:30 - 5:30 PM

Stream: Governance, Housing Management   |   Type: Learning Lab   |   Level: Intermediate

The operations of non-profit housing corporations are complex and fraught with legal risks. Board members may face legal actions brought on by tenants, employees, creditors and government authorities. This presentation will provide an outline of important legal issues that directors and managers of non- profit housing corporations face. Learn how to manage legal risk and what proactive measures you can take to better protect yourself and your corporation.

Presenters:
Ross Dunsmore, Lawyer, Dunsmore Wearing LLP
Reagan Ruslim, Lawyer, Dunsmore Wearing LLP

610 Understanding and managing fire safety
Saturday, October 17
3:30 - 5:30 PM

Stream: Housing Management, Maintenance & Asset Management   |   Type: Learning Lab   |   Level: Basic

Fire safety is an issue that organizations take seriously. But it can be hard to understand how and when the legislation and Code requirements apply to your organization and the properties you operate. Join us for an overview of current fire protection and related legislation, fire and building code designations including care occupancies, and a discussion about retrofit requirements and fire safety planning.

Presenter:
Kevin J. Kelly, P.Eng, Fire Protection Engineer, Fire Safety Standards, Office of the Fire Marshal & Emergency Management

611 Building LGBTQ2S-positive organizations
Saturday, October 17
3:30 - 5:30 PM

Stream: Housing Management, Tenants   |   Type: Learning Lab   |   Level: Basic

Self-identified lesbian, gay, bisexual, transgender, queer, two-spirit (LGBTQ2S) individuals face barriers to accessing safe, stable, and affordable housing. From the need to check off their gender on an application form, to negotiating interactions with landlords and neighbours, LGBTQ2S individuals have specific risks and needs. Notably, LGBTQ2S youth are particularly over represented in the homeless population. Join us for a capacity building session on LGBTQ2S cultural competency. We will cover the nuances of language, risks, and needs of LGBTQ2S tenants and employees.

Presenters:
Steven Little, Manager, Education and Training, The 519
Jen Roberton, Master's Student, M.A., School of Community and Regional Planning, University of British Columbia

612 International housing development: Complex challenges and innovative solutions in South Africa and Kenya
Saturday, October 17
3:30 - 4:30 PM

Stream: Community Building and Partnerships, New Development | Type: Inspire | Level: Basic

Join us for a journey to South Africa and Kenya via the experiences of our Rooftop’s Canada representatives! The trio have returned from a study tour of the two regions and will share insights on urban regeneration and community development in sub-Saharan Africa. Learn about how one international housing partner has grown from humble beginnings to a major player in housing, micro-finance, capacity building, and technical services. You will have the opportunity to engage in a discussion on what Canadian social housing groups can do to support housing development internationally.

Presenters:
Nancy Singer, Executive Director for Kehilla Residential Programme
Hugh Lawson, Director, Strategic Planning & Stakeholder Relations at Toronto Community Housing
Heather Tillock, Manager, Community Partnerships and Programs, Housing Services, Region of York

701 Clearing the air on hoarding: A panel discussion
Sunday, October 18
10:30 AM - 12:00 PM

Stream: Housing Management, Supportive Housing   |   Type: Traditional   |   Level: Intermediate

Housing providers know that hoarding is much more than just a messy apartment. From health risks to fire hazards, dealing with excessive clutter can be a complex situation. Gain insight into hoarding from the perspective of a community service provider, the fire department and a housing provider, and learn now strategies for intervention.

Presenter:
Cheryl Perera, Director, New Ventures & Community Programs, VHA Home HealthCare
James Hind, Fire Prevention Inspector, City of London
Richard Grotsch, Manager, Integrated Pest Management, Toronto Community Housing

702 Developers as partners in affordable housing
Sunday, October 18
10:30 AM - 12:00 PM

Stream: New Development   |   Type: Traditional   |   Level: Intermediate

When it comes to the provision of affordable housing, we rarely consider private developers as potential allies or partners. Join us for a session that explores how best to work with developers, not just in building more affordable housing, but also in creating funding models and incentives.

Presenter:
Nancy Singer, Executive Director, Kehilla Residential Programme

703 Budget setting and subsidy calculation for HSA providers
Sunday, October 18
10:30 AM - 12:00 PM

Stream: Housing Management   |   Type: Traditional   |   Level: Basic

This demonstration workshop uses the ONPHA Budget and Subsidy Calculation tool to provide HSA-funded delegates with practical information on calculating projected subsidies for the upcoming fiscal year, Ministry of Municipal Affairs and Housing guidelines and indices, and how market rent amounts affect your subsidies. You will be able to create a budget and forecast both RGI and operating subsidies related to your organization’s benchmarked expenses.

704 Getting the right community services for your tenants
Sunday, October 18
10:30 AM - 12:00 PM

Stream: Supportive Housing   |   Type: Traditional   |   Level: Intermediate

What services do tenants in social housing communities need most? Support staff from Houselink and Fred Victor partnered with Centre for Research on Inner City Health to answer this question by studying residents’ needs in one Toronto community. Learn what they found out, how you can help address your tenants’ needs through improved service delivery and coordination, and how to use a Community Needs Assessment to determine service gaps in your housing.

Presenters:
Helen Cheung, Integrated Supported Housing Initiative Manager, Houselink Community Homes
Flora Matheson, Research Scientist, Centre for Research on Inner City Health, St. Michael’s Hospital
Gautam Mukherjee, Director, Program Development and Partnerships, Fred Victor Centre
Jessica Petrillo, Coordinator for the ISHI Community Needs Assessment, Houselink Community Homes

705 Good governance: Easy audit prep
Sunday, October 18
10:30 AM - 12:00 PM

Stream: Governance   |   Type: Traditional   |   Level: Basic

Get the knowledge and resources you need to integrate good audit preparation activities. Learn how to create a comprehensive plan that defines roles and responsibilities. Proper audit preparation can result in fewer audit entries, audit fees within budgeted expectations and readily-available information for the annual information return. Take away checklists and templates to help ensure a smooth audit for your organization.

Presenter:
Veronica Fowler, CPA, CGA, Manager, Finance & Admin, Victoria Park Management

706 Maintenance and asset management: Capital planning for the second half of a building’s life cycle
Sunday, October 18
10:30 AM - 12:00 PM

Stream: Maintenance & Asset Management   |   Type: Traditional   |   Level: Intermediate

With a large portion of Ontario’s affordable housing stock approaching 50 years of age, a more proactive approach to portfolio management is required to ensure that capital repair dollars are invested wisely. This workshop will look at the type of capital challenges that can be anticipated in the second half of the lifecycle, identifying problem buildings early and assessing their viability, case studies on modest renewal and replacement strategies.

Presenters:
Diana Carr, Director of Project Implementation, Ottawa Community Housing
Cliff Youdale, Executive Director, Asset Management, Ottawa Community Housing
Barron Meyerhoffer, Director, Planning and Development, Ottawa Community Housing

Sponsored by:

707 RGI for tenants: Adding it up
Sunday, October 18
10:30 AM - 12:00 PM

Stream: Tenants   |   Type: Traditional   |   Level: Basic

Understand how your rent is calculated and how is can change. Learn the basics of annual reviews, income changes, documents, and calculations. Figure out what your responsibilities are as a tenant and what you can expect from your landlord.

Presenter:
Emma Lander, Coordinator, Member Services, ONPHA