| | | | |  4:00 pm - 6:00 pm | Conference Registration | | 5:00 pm - 6:00 pm | Happy Hour - Sponsored by Syngenta |
| | | | | | 7:30 am - 8:15 am | Breakfast | | 7:30 am - 8:15 am | Registration | | 8:15 am - 8:30 am | Welcome
| | 8:30 am - 9:30 am | Keynote Speech - Sponsored by Ensystex
Bruce Sullivan, Keynote Speaker, Author & Business Leader |
| Winning and keeping customers profitably
Peter Huxley, Managing Director and Strategist, Spinifex | Respiratory protection for pesticides
Terry Gorman, Senior Occupational Hygienist, 3M Australasia | Meeting duty of care when reporting
Paul Fathers, Building Technical Officer, Rapid Solutions | Quality training and its influence on industry standards
Garry Patten, Training Administration Manager, Rapid Solutions | | 10:30 am - 11:00 am | Morning Tea | | 11:00 am - 11:45 am | Asian termites: Bio-ecology, behavior and management
Dr. Partho Dhang, Country Manager - Philippines, Ensystex | Stored product pests in commercial and residential properties
Mick Canham, Owner, Canham Pest Management Services | What's causing the latest claims
David Collins, Claims Manager, Rapid Solutions | Managing business risk
Paul Fuller, Underwriting Manager, CGU
Neil Parker, Motor Underwriting Manager , CGU | | 11:50 am - 12:35 pm | No more termite barriers: escaping the new maze of Standards, Codes and CodeMark.
Don Ewart, Consulting Entomologist | How to avoid product application issues
Daryle Swarz, Territory Sales Manager - QLD, Bayer | The daily life of a timber ‘expert’
Colin MacKenzie, Owner, MacKenzie Consulting | New tools, same rules - How to succeed in online advertising
Phil Ridley, Owner, Bug Doctor Media | | 12:35 pm - 1:30 pm | Lunch | | 1:30 pm - 2:15 pm | Mastotermes: Is the Gold Coast the new battleground?
Douglas McCarron | HACCP compliance for pest management in the food industry
Karen Constable, Certification Manager, HACCP Australia | Open discussion: Reporting of latent defects
Paul Fathers, Building Technical Officer, Rapid Solutions | Growing your termite business. A proven formula: You + TimberSecure
Peter Huxley, Managing Director and Strategist, Spinifex
Chris Murphy, Marketing Manager, Rapid Solutions
Nathan Kerr, New Business Manager, Rapid Solutions
Debbie Chapman, Client Services Officer - TimberSecure & New Business, Rapid Solutions | | 2:20 pm - 3:05 pm | Mechanisms and methods for applying termiticides into the soil – The old, the new and the future!
Dr David Elmouttie, Technical Development Specialist, BASF | Heads I win, tails you lose: The challenge of insecticide resistance in bed bugs
Dave Lilly, PhD Candidate, University of Sydney | The building code of Australia, how to interpret it and use it
John Worthington, Owner, John Worthington & Associates | Managing pest management business risk
Keith Farrow, Chief Technical Officer, Rapid Solutions | | 3:05 pm - 3:30 pm | Afternoon Tea | | 3:30 pm - 4:15 pm | Successful techniques for termiticide foaming
Richard Murray, Technical Manager, Syngenta | Lessons learned from island eradication programmes
Ken Parry, Technical Representative, Bell Laboratories | Report Writer: Timely and efficient reporting whilst minimising risk
Paul Fathers, Building Technical Officer, Rapid Solutions
Elias Oostveen, Managing Director, Home Integrity | Understanding the expectations of large clients
Mark Sheppard, CEO, Pest Australia | | 4:20 pm - 5:05 pm | Construction methods, understanding termite entry points
Chris Hill, National Business Development Manager, FMC | Application economics
Dr. William H. Robinson, Technical Director, B&G Equipment Co. | Loose fill asbestos insulation and “Mr Fluffy”
Matt Huckerby, Partner, Moray & Agnew Lawyers | Firing up your business
Peter Cox, Director and Senior Consultant, Peter M Cox & Associates | | 6:30 pm | Conference Dinner - Sponsored by BASF
Dave Hughes |
| | | | | | 8:30 am - 9:00 am | Breakfast |
| Termite risk management and timber treatment
Doug Howick, Honorary Advisor, FAOPMA | Integrated rodent management
Romain Broch, Sales and Marketing Manager ANZ, Liphatech | Paperwork – if you are going to do it, do it right
Keith Farrow, Chief Technical Officer, Rapid Solutions
Peter Brigden, Trainer & Assessor, Rapid Solutions
Steve King, Trainer & Assessor, Rapid Solutions | Partners Event - High Tea | | 9:50 am - 10:35 am | Introduction to timber identification and timber borers
Richard Forrester, Owner, Timber Inspection | Risk managing Australian biosecurity for South East Asia
Mark Sheppard, CEO, Pest Australia | Customer service - Representing your employer
Brett Black, NSW Client Manager, Globe Australia | | 10:35 am - 11:05 am | Morning Tea | | 11:05 am - 11:50 am | Termite baiting – Science or art
Charles McClintock, Business Development Manager Environmental Health and Professional Products, Sumitomo | Commercial pest control - German cockroach
Steve Broadbent, Regional Director – Australia, Asia, S. America, S. Africa & Middle East, Ensystex | Worldwide equipment trends – with a focus on Australian applications
Eris Hess, Managing Director & Owner, Agserv | | 11:55 am - 12:40 pm | What's causing the latest claims
David Collins, Claims Manager, Rapid Solutions | Bees and wasps - Not just a pain in the ...
Simon Lean, Australian Technical Manager, Rentokil | How to turn an angry customer into an advocate
Shane Clarke, Owner, Pestforce | | 12:40 pm - 1:25 pm | Lunch - Conference officially closes | | 1:25 pm - 2:45 pm | Report writing workshop/Practical session: Report Writer and the 4 Ws - Complimentary | | 6:00 pm - 9:00 pm | Barefoot Bowls |
| | | | | | 7:30 am - 2:30 pm | Golf |
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