CUSTOMER AND COMMUNITY AWARD 2026-27

 

The Customer and Community Award promotes a culture of valuing excellent customer experience and community engagement. Our future success and a sustainable water future will depend on providing valued products and services in a dynamic environment.

This award is open to any Australian Water Association corporate member for projects taking place in the last two years.

 
Closing date:
26 February 2027
This award is part of the national competition to be awarded in May 2026.
 
 
Submission Criteria for this award:  
• Describe your customer experience and/or community engagement initiative (300 words)
• Describe how the initiative was defined and delivered including the purpose, target audience, and the involvement or role of organisational leadership, customers, community stakeholders, suppliers and other areas of the business in the development and delivery (500 words)
• Describe how it improved the customer centric and/ community-focused culture in your organisation (300 words)
• Describe how you identified and included impacted customer and/or community groups (including hard to reach groups), and how feedback informed decisions and communications (300 words).
• Outline the impact/benefits to customers and/or community (include evidence on what has changed in regard to influence on business decisions or customer outcomes, what did it look like including, improvements in customer experience measures, e.g. CSAT, NPS, trust/reputation, participation, sentiment or community satisfaction) (500 words)
•  Can this initiative be transferred more broadly? If yes, how? (300 words)
 
 
Items to accompany your submission:
• Lead-organisation bio
• 3 x images to be used in awards presentation

 

Please create a log in to submit your project.
 
How to create your account
  1. Click on the ’Login' above and create a new user account
  2. Complete the form and save
  3. Click on 'Submissions' and add your awards nomination 
  4. You will receive an automated confirmation email once your submission has been received. Remember you can come back to update the form later. 
*You can create multiple submissions for this category under the same account. If you have any questions regarding your submissions, please contact events@awa.asn.au.