Elevating Customer Experience: From Touchpoints to Transformation
Thursday, February 20 to Friday, February 21 2025 in Phoenix, United States of America In-person and Virtual
In today's hyper-competitive landscape, exceptional customer experience (CX) is the key differentiator. Thunderbird School of Global Management’s Elevating Customer Experience: From Touchpoints to Transformation is a two-day workshop that covers key aspects of CX and strategy, focusing on how innovation strengthens experiences and builds customer and brand loyalty. Participants will learn how to create a customer-centric journey across multiple touchpoints, and develop a cohesive multichannel roadmap for success.