IIA San Diego Chapter’s Root Cause Analysis Techniques Webinar

IIA San Diego Chapter’s Root Cause Analysis Techniques Webinar - February 20, 2024

February 20, 2024 1:00 pm - 5:00 pm

Please join us for the IIA - San Diego Chapter’s Root Cause Analysis Techniques Webinar from 1:00PM to 5:00PM on Tuesday, February 20, 2024.

Program Description & Learning Objectives:

Forward-moving auditors demonstrate strong critical thinking abilities. As auditors, we need to be able to discern isolated incidents from systemic concerns. Critical thinking is also essential to identifying the root cause of inherent risks and control breakdowns, and to determining the usefulness of a corrective action plan.

Root Cause Analysis Techniques – This session is designed to be an interactive session. From this session, participants will be able to:

Describe three opportunities to use root cause analysis during an audit
Use two techniques -- the 5 Whys and the 4 Ps -- to identify and document the root cause of the risk event, control gap or execution issue, or problem
Differentiate between isolated incidents and audit exceptions
Think about inherent risks and evaluate their test results more quickly and easily to determine root cause
Review ways to include root cause descriptions in inherent risk descriptions and audit observations
Use the knowledge of inherent risk causes (triggers) to more rapidly identify controls during walkthroughs
Help business management recommend creative and viable solutions to address the root cause of audit concerns

Cost:

	Price
Member	$80
Non-member	$160
Student	Complimentary (a $160 value)

Registration deadline: February 19, 2024

Instructional delivery methods: Group Internet Based

Field of Study: Auditing

NASBA CPE credit: 4 CPE

Prerequisites: None

Advanced preparation: None

Program knowledge level: Basic

Attendance requirements: In order to be awarded full credits, you must have active participation for the entire webinar, including participating in each interactive breakout session with video and audio on to interact with the speaker and panelists.

Speaker’s Bio:

Ann M. Butera

Ann M. Butera is the Founder and President of THE WHOLE PERSON PROJECT, INC., an organizational development consulting firm that specializes in assisting companies to introduce, handle, and manage change. Her prior work experience as a Department Manager for a large retailer, System Liaison Officer at a major money center bank, and Internal Consultant at a Bankcard processor, in conjunction with her experience as a business owner and consultant, enables her to develop customized approaches for continuous improvement and increased profitability in organizations of all sizes.

Ann Butera's expertise and experience in instructional design and her informative, entertaining and thought provoking presentation style have made her a sought‐after lecturer for businesses, universities, non‐profit groups, and professional organizations on the national, regional, and local levels. As a lecturer and trainer, Ann Butera addresses critical business issues, providing her audiences with proven strategies that get results in a broad range of areas:

Auditing and Internal Controls
Business Risk Assessment
Process Mapping and Flowcharting
Measuring and Tracking Productivity
Internal Consulting Skills
Change Management
Oral and Written Communication Skills
Interviewing
Team Building Techniques
Sales, Marketing, and Sales Management
Cross‐selling Techniques and Strategies
Leadership and Managerial Skills
Customer Service Quality Improvement
Performance Appraisals
Project Management
Conflict Resolution
Negotiation
Strategic Planning & Corporate Governance

Ann Butera has had numerous business articles published in many trade journals including Bank Accounting & Auditing Magazine, and the ABA Consumer Banking Digest, and has been quoted in the New York Times and Working Woman magazine, among other publications. She is a columnist for the Indiana Bankers Association’s Hoosier Banker magazine and for Protiviti’s website, KnowledgeLeader. She served as an audit committee chair for a financial services firm.

She was an instructor at the BAI Bank School and the Southeastern School for Sales Leadership at Vanderbilt University. She was an Adjunct Professor in the Business Department of L.I. University and a Core Faculty Member of the ABA's cable television show, American Financial Skylink. In addition, Ann Butera has hosted the radio show, "Business Forum".

Ann Butera's professional accomplishments have merited recognition from national and local organizations. Beginning in 1984 and continuing on an almost annual basis thereafter, she has been cited in Who’s Who. In 1990, Women On The Job honored her with the Business Achievement Award. A firm believer in volunteerism, she was elected President and Chief Volunteer Officer of the Girl Scouts of Nassau County in 1991, serving as Chair of the Board until 1995. Ann serves on the Advisory Board of the Long Island Development Corporation. She is a member of the Institute of Internal Auditors, the American Society for Training and Development, and the World Future Society.

Ann has published two books, Mastering the Five Tiers of Audit Competency: The Essence of Effective Auditing and Say What!? Communicate with Tact and Impact. New and seasoned auditors will benefit from her insight culled from over 30 years’ experience training thousands of their peers. Ann Butera received her Masters of Business Administration in Organizational Development.

Refund Policy: Registered participants who give a cancellation notice less than three (3) business days in advance of an event, or who do not attend the event, will be charged the full price of the event. The chapter will process and issue any eligible refunds the week after the event. Please contact chapter52@theiia.org for additional details related to refunds, complaints, or cancellation policies.

Institute of Internal Auditors, San Diego Chapter is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

This event registration is now closed. Thank you for your interest in this San Diego IIA Chapter event. If you have any other questions, please contact the IIA San Diego Chapter at chapter52@theiia.org.