All cancellation requests must be received in writing. These requests carry a CD$125 administrative charge. Full refunds minus the administrative fee will be granted only on written requests received by April 12, 2024. No refunds will be granted if the request is received after this date. If for any reason, a meeting is canceled, LIMRA and LOMA will refund the total registration fee. However, LIMRA and LOMA will not be responsible for any travel, hotel accommodations, or other costs incurred. Cancellation requests should be submitted to customer.service@limra.com