Sunday 05/15/2016 - Wednesday 05/18/2016
Le Centre Sheraton Montréal

Éric Martel took office as President and Chief Executive Officer of Hydro-Québec in July 2015. In this capacity, he is responsible for the company’s strategic objectives. Immediately upon his arrival, Mr. Martel set out four priorities for the government-owned corporation: proactive communication, sustained growth of the company’s activities and improving customer service and productivity. Prior to his appointment at Hydro-Québec, Mr. Martel worked at Bombardier from 2002 to 2015. During that time, he acted as President, Bombardier Business Aircraft, where he managed some 12,000 employees throughout the world. He also held the position of President, Customer Services and Specialized and Amphibious Aircraft at Bombardier. Under his leadership, the Customer Services team expanded its international footprint, generating significant and sustained growth in revenue as well as improving customer satisfaction survey results. During his career at Bombardier, Mr. Martel succeeded in implementing a solid quality culture throughout the organization, particularly in the course of his duties as Vice President, Quality, Achieving Excellence System and Transformation. He also held a number of operational senior management positions. Before joining Bombardier, Mr. Martel worked for various high-profile international companies in the aerospace manufacturing sector, such as Pratt & Whitney and Rolls Royce, as well as for Procter & Gamble and Kraft Foods. Éric Martel holds a Bachelor’s degree in electrical engineering (1991) from Université Laval. He has been actively involved in Centraide of Greater Montréal since the early 2000s.