Thursday, February 16, 2012
7:15 am - 8:30 amRegistration and Networking Breakfast
8:30 am - 8:45 amWelcome and Opening Remarks
Moderator: Maryfran Johnson, Editor in Chief, CIO magazine & events
Nellson Burns, VP of IT, The HollyFrontier Companies, SIM Dallas Representative
8:45 am - 9:30 amOpening Keynote: Competition, Customer Experience and the CIO Role
Don Goin, CIO, Capital One Auto Finance

One of the largest Internet auto lenders, Capital One Auto Finance is investing millions this year to create a better customer experience, with IT playing a central role. "IT is everything, data is everything in this business," explains CIO Don Goin, who joined the subsidiary of $19 billion Capital One Financial last September. "If you have more advanced analytics, you can price your loans lower, control the risk better, and offer consumers something more attractive while still making the same profit." His list of critical IT initiatives for 2012 includes revamping the lender's direct-to-customer business and more than doubling the size of the current IT staff to reduce heavy reliance on outsourcers. In this opening keynote address, Don will talk about the evolving role of the IT organization in this dynamic, fiercely competitive industry.   

9:30 am - 11:00 amTaking Business Relationships to the Next Level
Moderator: Rick Pastore, VP of Editorial Programs, CIO Executive Council
James Clent, CIO, United Orthopedic Group
Tarek ElHadidi, VP & CIO, Freescale Semiconductor
Theresa Meadows, SVP & CIO, Cook Children's Health Care System
Mark Stone, SVP & CIO, Safety-Kleen
In order for IT to become a business influencer and game changer, the technology organization must transcend its “service provider” relationship with stakeholders and become a trusted business peer and partner. The task of guiding that relationship journey falls to the CIO and the senior IT leadership team. In this combination panel discussion and hands-on workshop session run by our CIO Executive Council, you'll take a short quiz to assess your own IT group's relationship with business leaders (see the link to our Stakeholder Relationship Journey Assessment below). Then with your own assessment in hand, you'll hear directly from a panel of Dallas IT leaders about their own challenges, roadblocks and successes. Finally, the audience will take over the discussion in small groups to explore the panel’s ideas and identify further best practices.

11:00 am - 11:30 amNetworking Break
11:30 am - 12:00 pmMeeting Demand and Minimizing Risk: Social Media and IT Consumerization in the Enterprise
Simon Bentley, VP of Global Application Development, Avaya
Until recently, enterprise IT leaders have been cautiously adopting social media tools and consumer technologies, but in a piecemeal approach that has created disparate, siloed processes and inefficiencies. There are also concerns about wide-scale corporate adoption due to worries about security risks, architecture provisioning, “BYOD” (Bring Your Own Device) requirements and unrealistic user expectations. Yet the potential business benefits of IT consumerization can improve the customer experience, boost user productivity and collaboration, and drive revenue growth. In this session, you’ll hear from Avaya’s CIO Steve Gold about how IT leaders can conquer the challenges of social and consumer technology adoption in the enterprise.
12:15 pm - 1:30 pmLunch

1:30 pm - 2:30 pmAfternoon Keynote: The Convergence of Innovation, IT and Business Strategy
Tom Nealon, Group Executive Vice President (retired), J.C. Penney

Innovation can drive a company forward if the senior leadership team knows how to lead the charge. In this afternoon keynote, longtime IT leader Tom Nealon, formerly of Frito-Lay, Southwest Airlines and JCPenney, will bring his expertise to bear on how to effectively position IT as a strategic, highly-valued business partner.  As the Senior VP and CIO at Southwest Airlines, Tom was responsible not only for IT but for leading the company's process improvements and change initiatives.  As Group Executive VP at JCPenney, Tom's responsibilities grew beyond the CIO role to include IT, corporate strategy,, customer strategic insights and digital ventures.

2:30 pm - 3:00 pm Business Technology Briefings
2:30 pm - 3:00 pmHardware/Software Engineered Database Solutions
Randy Hardee, Director of Technology, Enkitec

Enterprise Data continues to expand by 40% per year. One of the most powerful emerging movements in IT technology to keep up with this pace is purpose-built hardware/software solutions and "appliances" from such giants as Oracle, IBM, HP, and EMC. With ever growing data volumes and high demand for processing data quickly and efficiently, the big IT technology players are introducing an array of combined hardware/software to market at an incredible pace. As an Oracle Platinum Partner, Enkitec will explore the value proposition of "engineered hardware/software solutions" and appliances that has hit the market recently, discuss some of the pros and cons, and share customer stories.

Clearing the Fog on Cloud Technologies for the Enterprise
Andrew Schroepfer, Vice President of Strategy, Rackspace Hosting

Cloud technologies are creating an inflection point where many enterprises must at least consider hosting alternatives for even the most mission-critical websites and applications. And while cloud may be available for everyone, it is not the best choice for everything. In this breakout session, Rackspace Hosting will demystify the cloud by sharing how enterprise customers are adopting cloud computing for various types of applications. Learn how a hosted solution can enable your organization’s innovation by cost-effectively overcoming the challenges of scaling, availability and performance. Rackspace will also share information about OpenStack™, a game-changing open-source cloud platform designed to foster the emergence of technology standards and cloud interoperability.


3:15 pm - 4:00 pmCreating a Climate of Innovation through Mobility, Consumer Technologies and the Cloud
Moderator: Maryfran Johnson, Editor in Chief, CIO magazine & events
Steve Birgfeld, SVP & CIO, Hostess Brands
Jack Clare, VP of IT & CIO, Yum! Restaurants International
Don Goldstein, Global CIO, CB Richard Ellis
Keith Morrow, EVP & CIO, Epsilon
Walt Oswald, Corporate Vice President and CIO, Motorola Mobility

An increasingly mobile workforce, a growing influx of consumer devices at work and the rapid transition of cloud computing from buzzword to reality are all having a huge impact on business value delivery in today's enterprise. These trends bring with them tensions in the CIO role around enablement vs. security, agility vs. integration, and business vs. IT in technology resource control. In this engaging panel discussion with prominent local CIOs from a variety of industries, you’ll hear how their companies are managing these tensions as they update their technology roadmaps, compete for new customer bases and respond more quickly to the demands of business in a hyper-connected online world.

4:00 pm - 4:45 pmClosing Keynote: How CIOs can Build a Better Brand
Jack Bergstrand, CEO, Brand Velocity
Marketing is responsible for building great company brands, right? Wrong. Successful brands are built upon strong business models with IT deeply integrated, says Jack Bergstrand, CEO of Brand Velocity and author of “Reinvent Your Enterprise.” Innovation and IT are the keys to achieving the kind of sustainable competitive advantage a great brand provides -- especially as technologies such as business intelligence, the cloud, social media and mobile devices play increasingly critical roles in marketing, merchandising, sales and other business functions. In this closing keynote, this former Coca-Cola executive will dispel the myths about brand-building and talk about the vital role CIOs must play in improving their brands.
4:45 pm - 5:00 pmClosing Remarks
5:00 pm - 6:00 pmNetworking Reception
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