Fees
Cancellation Policy:
Substitutions
For any PNZ event, if you can’t attend for any reason, we’re happy for someone to attend in your place. Please try to let us know at least 5 working days beforehand if you can, so we can make sure any special requirements can be catered for and we can make name badges available.
Cancellation by Philanthropy New Zealand
If PNZ has to cancel a ticketed event for any reason, we will refund the full amount of your registration fee. PNZ will not pay any additional compensation.
Cancellation by attendee
If you cancel more than 20 working days before the event, PNZ will refund your registration fee in full minus a 20% administration fee.
If you cancel between 11 and 19 working days before the event, PNZ will refund 50% of your registration fee.
If you cancel within 10 working days of the event we regret we will not give any refund; however you will still receive any event materials, either in hard copy or online, that are available to attendees.
Payment by Credit Card
If you have paid by credit card, we will refund the appropriate amount to the same credit card used for payment.
Payment by Invoice
If you have received an invoice for payment but have not yet paid, PNZ will issue a credit note against that invoice. If your invoice is already paid in full at the time of cancellation we will issue a credit note which can be used towards the cost of registering for future events. In exceptional circumstances we will make payment to a nominated bank account.