What are the dates of the conference?

Customers/Sponsors: January 22 – 25, 2018
MSD: January 22 – 26, 2018

When do I need to register for the conference?

Please register as soon as possible.

How do I register?

MSD Travel Headquarters will help you with all of your travel plans. The process is simple:

  1. Select “Register” above.
  2. Fill in all requested fields and select “Submit Registration.”
  3. Check your email for confirmation of your registration.
  4. If you do not receive confirmation of your registration, please contact MSD Travel Headquarters at (800) 323-4560 or MSDconference@itagroup.com.

What if I have registration questions or changes?

Please contact MSD Travel Headquarters:
7:00 a.m. to 7:00 p.m. CT, Monday through Friday
Toll-free: (800) 323-4560
Email: MSDconference@itagroup.com

What if I need to cancel my registration?

Registration cancelled prior to December 1st, 2017, will receive a full refund, less airline ticketing costs. Cancellations after this date may result in a penalty from the hotel.

What attire is appropriate for Better Together 2018?

For attire recommendations, reference the attire section on the Travel Details page.

Will I receive additional travel information?

MSD Travel Headquarters will send you an email communication prior to your departure to Miami.



What type of airline arrangements will be made for me?

Customers and sponsors will be required to book their own air. Please send your flight schedule to MSD Travel Headquarters at MSDconference@itagroup.com by Friday, January 5th, 2018, so we may prepare for your arrival. If you wish to book your air through MSD Travel Headquarters, there is a $55 processing fee.

MSD Travel Headquarters will assist sales reps with their travel plans. The process is simple:

  1. Start your registration for Better Together 2018 by selecting “Register” above; fill in all requested fields.
  2. Enter your preferred airport, dates, times and any other preferences.
  3. Select “Submit Registration,” and you’re registered. You will be contacted via email with a proposed flight itinerary.
  4. Reply within 24 hours to the proposed itinerary with your approval (or request changes). Then, your tickets will be issued.

Note: All airline tickets will be electronic tickets. You’ll receive an airline confirmation in your travel packet, approximately two weeks before you travel. Air travel is based on the lowest fares available at the time of ticketing and subject to airline regulations. Any cancellations or changes after ticketing may result in penalties. All penalties will be your responsibility.

How will I get to/from the airport and the hotel?

MSD Travel Headquarters will arrange for round-trip transfers between the airport and hotel for MSD attendees and customers. MSD customers must send their flight information to MSDconference@itagroup.com to be included on the airport transportation.

Sponsors are responsible for their own transportation to/from the airport and hotel.

Note: You will be responsible for your own transportation if you arrive or depart outside of the program dates.

How long is the transfer from the airport to the hotel?

It is an approximately 30-minute transfer from the Miami International Airport to the Fontainebleau Hotel in Miami Beach.

How early should I arrive at the airport for my flight?

Be sure to check in and view your flight itinerary online 24 hours prior to travel, so you are aware of any last-minute flight changes. We suggest that you arrive at least two hours before your flight departs to allow you enough time to go through security and get to your gate.

What travel documents do I need?

You will need valid government-issued photo identification.

The legal name on your identification must exactly match the name on your airline ticket, including any middle name or middle initial.

What do I need to know about packing and luggage?

For more details on luggage specifications and packing trips, please reference the Travel Details page.

Will travel insurance or medical assistance be provided?

MSD attendees will be protected by One Call/TripMate Travel Protection and Emergency Assistance Plans. View and download state-specific certificates of the TripMate Travel Protection Plan and the TripMate Emergency Assistance Plan.

Travel insurance is not available for sponsors or customers.

May I extend my trip?

You may extend your stay at Fontainebleau Hotel in Miami Beach three days before or after the trip at the group rate of $379 per night, plus $28.95 per day in resort fees and a 14% tax, for a regular (non-suite) room. Rooms are based on availability. Please make extension requests during registration.

Note: All extension expenses will be your responsibility, including additional airfare, credit card processing fees, hotel accommodations and transfers.

Can Travel Headquarters help with personal travel extensions?

Yes. Our team of experts is available to help you plan your extension for a small research fee ($25 per person). You will have the option to use our vast knowledge and expertise for items such as:

  • Hotel research and booking (at hotels other than the group hotel)
  • Airline upgrades
  • Rental cars

Note: If you would like to extend, please call travel headquarters. In addition, all extension expenses will be your responsibility, including additional airfare, credit card processing fees, hotel accommodations and transfers.

What credit cards are accepted at the hotel?

American Express®, Diners Club International®, Discover®, Mastercard® and Visa® are accepted.

What are the check-in and checkout times at the hotel?

Check-in: 4:00 p.m.
Checkout: 11:00 a.m.